Ebony Montgomery
Douglasville,GA
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Claims Representative Associate
State Farm
10.2020 - Current
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
Executive Assistant
Gunner Marketing Group
10.2015 - 09.2020
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Streamlined operations, prioritized tasks, allowing senior staff to increase productivity.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL06.2019
Skills
- Customer Service
- Critical Thinking
- Detail-Oriented
- Relationship Building
- Computer Proficiency
- Customer Relations
- Organization and Time Management
- Team building
- Customer Satisfaction
- Active Listening
- Stress Management
- Decision Making
- Multitasking
Timeline
Claims Representative Associate
State Farm
10.2020 - Current
Executive Assistant
Gunner Marketing Group
10.2015 - 09.2020
Master of Science - Entertainment Business
Full Sail University
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