Luz Maria Soria
Goldsboro,NC
Overview
3
3
years of professional experience
Work History
Claims Representative Associate
Sentry Insurance
12.2014 - 10.2015
- Worked productively in fast-moving work environment to process large volumes of claims.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Hostess
Hibachi Buffet & Grill
02.2013 - 10.2013
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Round Lake High School
Round Lake, IL06.2013
Skills
- Customer service
- Multitasking
- Excellent communication
- Active listening
- Verbal and written communication
- Computer proficiency
- Bilingual
Timeline
Claims Representative Associate
Sentry Insurance
12.2014 - 10.2015
Hostess
Hibachi Buffet & Grill
02.2013 - 10.2013
High School Diploma -
Round Lake High School