Overview
Work History
Education
Skills
Timeline
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Luz Maria Soria

Goldsboro,NC

Overview

3
3
years of professional experience

Work History

Claims Representative Associate

Sentry Insurance
12.2014 - 10.2015
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Hostess

Hibachi Buffet & Grill
02.2013 - 10.2013
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

High School Diploma -

Round Lake High School
Round Lake, IL
06.2013

Skills

  • Customer service
  • Multitasking
  • Excellent communication
  • Active listening
  • Verbal and written communication
  • Computer proficiency
  • Bilingual

Timeline

Claims Representative Associate

Sentry Insurance
12.2014 - 10.2015

Hostess

Hibachi Buffet & Grill
02.2013 - 10.2013

High School Diploma -

Round Lake High School

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Luz Maria Soria