Ebony Moore
Gilford,USA
Summary
Offering strong interpersonal skills and genuine passion for helping others, eager to learn and grow in supportive environment. Contributes foundational understanding of social welfare principles and brand management, with ability to quickly acquire necessary knowledge. Ready to use and develop skills in a nonprofit role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Direct Service Intern
Voices Against Violence
Plymouth, NH
01.2024 - 05.2026
- Reviewed and analyzed agency policies, offering recommendations to improve clarity, effectiveness, and alignment with organizational goals.
- Developed and organized staff training materials, including comprehensive binders and resource folders to support onboarding and program implementation.
- Provided direct advocacy support to clients by assisting with safety planning, practicing grounding techniques, and connecting individuals with relevant community resources.
- Managed administrative and clerical tasks, ensuring accurate documentation and efficient daily office operations.
- Supported outreach and communications initiatives by contributing to media content, brand management efforts, and community engagement strategies
Customer Sales and Support Rep.
Madeira USA
Gilford, NH
09.2024 - 05.2025
- Managed inbound customer calls to create and process orders with accuracy, professionalism, and attention to detail.
- Conducted outbound calls to build new client relationships and maintain ongoing engagement with existing customers.
- Performed clerical and administrative tasks, including data entry, record maintenance, and order documentation.
- Identified customer needs and recommended additional merchandise or services, contributing to increased sales and customer satisfaction
Education
Master’s in Public Administration - Nonprofit Management
University At Albany
Online05-2028
Bachelor’s in Social Work -
Northern Arizona University
Online05-2026
Associates in Liberal Arts and Sciences -
NHTI
Concord, NH12-2023
Skills
- Brand Management
- Client relationship building
- Professionalism and etiquette
- Teamwork and collaboration
- Leadership
- Time management
- Attention to detail
- Calm and professional under pressure
- Data entry
- Scheduling
- Administrative support
- Google Suite
- Microsoft Office
LANGUAGES
Spanish (Intermediate)
English (Native)
Certification
- First Aid/CPR (Infants, Children, Adults) - exp 2027
- Foundation of Advocacy - est 2025
- Class D Driver’s License - exp 2030
Timeline
Customer Sales and Support Rep.
Madeira USA
09.2024 - 05.2025
Direct Service Intern
Voices Against Violence
01.2024 - 05.2026
Master’s in Public Administration - Nonprofit Management
University At Albany
Bachelor’s in Social Work -
Northern Arizona University
Associates in Liberal Arts and Sciences -
NHTI