Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ebony Nathan

Tulsa,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed in assisting our customers with the best resolution. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.

Overview

19
19
years of professional experience

Work History

Mi60 ClG

AT&T Mobility
Tulsa, OK
08.2021 - Current
  • Resolved customer complaints while implementing the business practices to ensure customer satisfaction.
  • Resolved concerns with billing issues and/or any issue that may arise to help with retaining the customer and to ensure resolution for the customer.

Customer Service Representative

AT&T Mobility
Tulsa, OK
06.2004 - Current
  • I have worked in several areas of the business. I started in customer service with focus on billing and customer satisfaction.
  • Tech Support-Troubleshot and diagnosed problems to accurately resolve technical issues.
  • Responded proactively and positively to rapid change.
  • I have been part of the Mi60 program for numerous years with my career with At&T.


Education

High School Diploma -

Mclain High School For Science And Tech
Tulsa, OK
05.1996

Skills

  • Problem Solving
  • Improving Customer Experience
  • Complaint Resolution
  • Positive Attitude

Timeline

Mi60 ClG

AT&T Mobility
08.2021 - Current

Customer Service Representative

AT&T Mobility
06.2004 - Current

High School Diploma -

Mclain High School For Science And Tech

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Ebony Nathan