Ebony Ned
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Zenith Learning
09.2022 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Mail Handler
United States Postal Service
05.2020 - Current
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
Customer Service Associate
H-E-B
03.2015 - 05.2020
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
After School Counselor
YMCA
08.2016 - 01.2017
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Provided homework assistance to students, reinforcing concepts learned during the school day.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
- Implemented daily routines and activities to stimulate and engage children.
Education
Executive Master of Public Administration - Public Administration
Texas Southern University
Houston, TX12.2023
Bachelor of Science - Health Administration
Texas Southern University
Houston, TX12.2019
Skills
- Lesson Plan Implementation
- Activity management
- Post office operations
- Mail handling
- Distribution Services
- Customer Support
- Team Collaboration
- Clerical Support
Non Profit Experience
- National Alliance on Mental Illness Internship, Houston, TX, 08/2019 - 12/2019
Certification
- Basic Life Support Training - 01/7/2023-01/20205
Timeline
Substitute Teacher
Zenith Learning
09.2022 - Current
Mail Handler
United States Postal Service
05.2020 - Current
After School Counselor
YMCA
08.2016 - 01.2017
Customer Service Associate
H-E-B
03.2015 - 05.2020
Executive Master of Public Administration - Public Administration
Texas Southern University
Bachelor of Science - Health Administration
Texas Southern University
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