Ebony Nelson
Flossmoor,IL
Summary
Dynamic case manager with a proven track record at HRDI, adept in needs assessment and group facilitation. Skilled in mental health treatment and cultural competence, I successfully linked clients to essential services, enhancing their recovery journey. Committed to fostering supportive environments that empower individuals to achieve their goals. Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
5
5
years of professional experience
Work History
Case Manager
HRDI – Human Resources Development Institute
Chicago, IL
11.2024 - Current
- Conducted intake assessments and created individualized service plans for clients with substance use and co-occurring mental health disorders.
- Linked clients to housing, medical care, employment, and behavioral health services.
- Facilitated recovery-focused group sessions while providing one-on-one case support.
- Maintained accurate documentation in accordance with agency and state guidelines.
- Participated in interdisciplinary team meetings and contributed to case reviews.
Elderly Caregiver
Aurora Community Services
Stevens Point, WI
08.2023 - 08.2024
- Built strong rapport with clients to provide stable and supportive care.
- Collaborated with healthcare professionals to implement individualized care plans.
- Delivered cognitive stimulation activities to support mental wellness.
- Supported clients in maintaining social connections and reducing isolation.
Social Work Intern
Northwest Journey
Stevens Point, WI
08.2022 - 02.2023
- Scheduled appointments with mental health professionals.
- Created personalized treatment plans and monitored client progress.
- Documented all sessions and treatment outcomes.
- Facilitated group therapy sessions on key mental health topics.
Caregiver – Behavioral Health
Browns Living
Stevens Point, WI
01.2022 - 12.2022
- Maintained documentation on behavioral and physical wellness.
- Offered emotional support and companionship to residents.
- Scheduled appointments and developed therapeutic rapport with clients.
- Supported recovery and behavioral goals through structured activities.
Supervised Visitation Worker (CPS)
Reflective Choices
Wausau, WI
03.2020 - 05.2021
- Facilitated supervised family visits and reported on interactions.
- Led support groups promoting healthy parenting skills.
- Conducted needs assessments and provided referrals for community services.
- Delivered individual and group interventions to support client functioning at home and in the community.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN01.2023
Bachelor of Science - Social Work
University of Wisconsin – Stevens Point
Stevens Point, WI12.2022
Associate Degree - Criminal Justice
Moraine Valley Community College
Palos Hills, IL08.2017
Skills
- Cultural competence
- Critical thinking
- Empathy
- Behavior management
- Needs assessment
- Mental health treatment
- Group facilitation
- Case management
Timeline
Case Manager
HRDI – Human Resources Development Institute
11.2024 - Current
Elderly Caregiver
Aurora Community Services
08.2023 - 08.2024
Social Work Intern
Northwest Journey
08.2022 - 02.2023
Caregiver – Behavioral Health
Browns Living
01.2022 - 12.2022
Supervised Visitation Worker (CPS)
Reflective Choices
03.2020 - 05.2021
Master of Science - Social Work
Walden University
Bachelor of Science - Social Work
University of Wisconsin – Stevens Point
Associate Degree - Criminal Justice
Moraine Valley Community College
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