Ebony Newell
Fayetteville,NC
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
SITEL Worldwide
Fayetteville
08.2019 - 10.2021
- Provided customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Ensured accurate data entry of client information into computer database.
- Maintained a professional and courteous attitude towards customers at all times.
- Answered incoming calls from customers regarding product inquiries and concerns.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Arts - Religious Education
Christian Outreach
Fayetteville NC06-2012
Skills
- Customer Response
- [Product or Service] support
- Customer service excellence
- Technical Troubleshooting
- Customer Relationship Management (CRM)
- Quality Assurance
- Live chat support
- Salesforce
- Appointment Scheduling
- CRM Software
- Call center experience
- Project Coordination
Timeline
Customer Support Specialist
SITEL Worldwide
08.2019 - 10.2021
Bachelor of Arts - Religious Education
Christian Outreach