EBONY PARKER
Social Work/ Mental Health Services
Youngstown,OH
Summary
Social work professional with an Associate Degree in Social Work (4.0 GPA) and currently pursuing a Bachelor of Social Work (BSW) at Youngstown State University. Qualified Mental Health Specialist (QMHS) with hands-on experience in case management and mental health services for children and families. Demonstrates strong ethical practice, cultural humility, and a strengths-based approach to assessment, advocacy, and coordinated care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager / Qualified Mental Health Specialist (QMHS)
Gloris Counseling Services, LLC
Youngstown, OH
01.2024 - Current
- Provide case management and mental health support services to children and families.
- Conduct client engagement, assessment, and service planning using strengths-based approaches.
- Coordinate care with clinicians, schools, caregivers, and community resources.
- Maintain accurate documentation in compliance with ethical and agency standards.
- Support skill-building related to emotional regulation and coping strategies.
- Conducted comprehensive mental health assessments to determine client needs and treatment plans.
- Guided clients in practical therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Conducted psychosocial assessments to identify strengths/weaknesses and formulate appropriate treatment recommendations and plans.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
Associate
Walmart
Multiple Locations
01.2010 - 01.2024
- • Worked across multiple departments, including Toys, Apparel, Stocking, Digital Shopping (Online Grocery), Money Center, and Customer Service
- • Provided direct customer service, handled transactions, resolved concerns, and supported customers in a fast-paced retail environment
- • Processed financial transactions and assisted customers with money services while maintaining accuracy and confidentiality
- • Fulfilled online orders as a Digital Shopper, ensuring accuracy, time management, and attention to detail
- • Stocked merchandise, maintained organized inventory, and supported store operations
- • Demonstrated adaptability, reliability, and strong work ethic through long-term employment and cross-training
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
Education
Bachelor of Social Work - BSW
Youngstown State University
Youngstown, OH06.2026
Associate Degree - Social Work
Youngstown State University
Youngstown, OH01.2024
Skills
- Case Management
- Client Engagement & Advocacy
- Documentation & Record-Keeping
- Crisis Intervention
- Cultural Competence
- Professional Communication
- Time Management
- Team Collaboration
Certification
- Qualified Mental Health Specialist (QMHS)
- SBIRT (Screening, Brief Intervention, and Referral to Treatment)
- Motivational Interviewing (MI)
- Crisis Intervention & De-escalation
- HIPAA & Confidentiality Training
Timeline
Case Manager / Qualified Mental Health Specialist (QMHS)
Gloris Counseling Services, LLC
01.2024 - Current
Associate
Walmart
01.2010 - 01.2024
Bachelor of Social Work - BSW
Youngstown State University
Associate Degree - Social Work
Youngstown State University