Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Pena

Ardmore

Summary

A dynamic leader at KCI Wireless, I excelled in elevating sales and training standards by implementing innovative e-learning modules and targeted skill development programs. My approach, blending motivational techniques with meticulous training delivery, fostered a culture of continuous improvement and collaboration, significantly enhancing employee engagement and organizational performance.

Overview

5
5
years of professional experience

Work History

Virtual New Hire Trainer

KCI Wireless
03.2022 - Current
  • Increased consistency in employee performance evaluations by standardizing training materials across all departments.
  • Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
  • Developed customized e-learning modules, allowing remote employees to access critical information at their convenience.
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
  • Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
  • Reduced time-to-productivity for new hires through targeted skill development and hands-on practice sessions.
  • Continuously monitored the effectiveness of training initiatives, making adjustments as necessary to ensure optimal results for both individual learners and the organization as a whole.
  • Ensured compliance with industry regulations by incorporating relevant updates into training materials as needed.
  • Collaborated with HR to refine recruitment processes, resulting in higher quality candidates joining the organization.
  • Championed organizational values throughout the training process, instilling a sense of pride and commitment in each new hire class.

Field Sales Trainer

KCI Wireless
01.2021 - 03.2022
  • Increased overall sales revenue with targeted training sessions focused on high-performing products.
  • Mentored store leaders in best practices for field sales coaching and development.
  • Improved sales techniques by conducting regular role-play exercises and offering constructive feedback.
  • Encouraged peer-to-peer learning among sales representatives, fostering a supportive work environment.
  • Evaluated team progress, adjusting training strategies to optimize results in the field.
  • Integrated new product launches into existing training modules, ensuring seamless adoption by the sales team.
  • Collaborated with management to identify key areas of improvement within the sales force.
  • Boosted sales team performance by developing comprehensive field training programs.

Retail Store Manager

KCI Wireless
01.2020 - 01.2021
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

Education

High School Diploma -

Decatur High School
Decatur, TX
06-2012

Skills

  • Collaborative learning
  • Training delivery
  • Coaching techniques
  • Motivational techniques
  • Training needs analysis
  • Learning styles
  • Employee engagement
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication

Timeline

Virtual New Hire Trainer

KCI Wireless
03.2022 - Current

Field Sales Trainer

KCI Wireless
01.2021 - 03.2022

Retail Store Manager

KCI Wireless
01.2020 - 01.2021

High School Diploma -

Decatur High School
Ebony Pena