EBONY PITTS
DURHAM,NC
Summary
Hardworking, who is enthusiastic about improving their skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Medical Transportation Driver
Glenaire Retirement Community
Cary, NC
03.2025 - Current
- Ensured timely and safe transport for patients to and from medical appointments.
- Maintained vehicle cleanliness and compliance with safety protocols consistently.
- Communicated effectively with healthcare staff regarding patient needs and schedules.
- Assisted patients with mobility challenges during boarding and disembarking processes.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Achieved daily preparation for vehicle inspections prior to travel.
- Moved patients up and down inclines and stairs safely using wheelchairs.
Patient Transport
KTS Solutions
Durham, NC
07.2023 - 01.2025
- Ensures the safety of passengers with severe physical, mental, or developmental problems while in the vehicle.
- Maintains trip and vehicle logs.
- Pick up patients at home or other facilities. Provides the assistance required to safely board patients and caregivers.
- Ensure wheelchairs and passengers are properly secured before starting the van.
School Van Driver
Shelia's Transportation
08.2022 - 06.2023
- Drove safely in various weather and road conditions to avoid accidents.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Minimized liability by consistently following road rules when driving.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Communicated information to parents to promote good communication and transparency.
Administrative Technician
City Of Durham - OEWD
Durham, NC
02.2013 - 06.2022
- Maintained the front desk and reception area in a neat and organized fashion.
- Operate a multi-line phone system.
- Always ensured quality customer service
- Drafted meeting agendas, supplied advance materials, and executed follow-ups for meetings and team conferences.
- Served as a central point of contact for all outside vendors needing to gain access to the building.
- Wrote reports and correspondence from dictation and handwritten notes.
- Dispersed incoming mail to the correct recipients throughout the office.
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created weekly and monthly reports.
- Maintained and reserved the executive conference room calendars.
- Entered invoices, newly hired employees, and time & attendance into the City of Durham Munis database.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Hotel Front Desk Clerk
University Inn at Duke
03.2016 - 08.2016
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Monitored staff performance and provided feedback and guidance.
Cashier Team Lead
Hardees
02.2015 - 06.2015
- Evaluated the presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at the start and end of each shift.
Dining Room Server
Duke University
01.2010 - 02.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep the dining room and work areas clean.
- Took orders and delivered food items to residents in the main dining room.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Client Support Coordinator
Carver Living Center
11.2008 - 12.2009
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided information and referrals to community partners and other treatment providers.
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Make beds daily and change linen as often as required.
- Provide companionship daily by lending an ear or a shoulder to lean on.
- Engage wards in outdoor activities such as walking and light sports.
- Prepare food or oversee the preparation.
- Manage laundry and ironing activities.
- Maintain a record of the ward's activities, behavior, and symptoms for reference purposes.
Education
High School Diploma -
Southern High School
Durham, NCSkills
- Customer Satisfaction
- Excellent Communication Skills
- Flexible
- Quick Learner
- Great Attention to Detail
- Mail Preparation and Sorting
- Strategic Planning
- Billing and Payment Processing
- Telephone Skills
- Invoice Processor
- Professional Phone Etiquette
- Traffic Routing Procedures
- Strong navigation skills
- Patient care
- Safe driving techniques
Timeline
Medical Transportation Driver
Glenaire Retirement Community
03.2025 - Current
Patient Transport
KTS Solutions
07.2023 - 01.2025
School Van Driver
Shelia's Transportation
08.2022 - 06.2023
Hotel Front Desk Clerk
University Inn at Duke
03.2016 - 08.2016
Cashier Team Lead
Hardees
02.2015 - 06.2015
Administrative Technician
City Of Durham - OEWD
02.2013 - 06.2022
Dining Room Server
Duke University
01.2010 - 02.2014
Client Support Coordinator
Carver Living Center
11.2008 - 12.2009
High School Diploma -
Southern High School
Additional Information
ACCOMPLISHMENTS, Achievement Academy of Durham "Student of the Year" Academic Achievement Award Minor in Early Childhood Education