Overview
Work History
Education
Skills
Timeline
Generic

Ebony Rogers

Greenwood,IN

Overview

7
7
years of professional experience

Work History

Travel Consultant

Travel and Leisure
Indianapolis, IN
03.2024 - 06.2025
  • Answered customer questions about products, prices, availability, product uses, and credit terms.
  • Resolved customer issues quickly and efficiently to maintain customer satisfaction.
  • Provided customer service support for incoming calls and emails from customers.
  • Encouraged cross-selling of products and services that were beneficial for customers.
  • Provided efficient resolution of issues within established timeframes.
  • Developed strong relationships with customers to encourage repeat business opportunities.
  • Educated customers on new product features and services available through the company.

Learning Ambassador

Amazon
Greenwood, IN
08.2021 - 04.2025
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Participated in training sessions related to eLearning tools and techniques.
  • Provided guidance to students on how to navigate the Learning Management System.

Customer Service Manager

Chipotle Grill
San Jacinto, CA
06.2018 - 07.2020
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Education

Some College (No Degree) -

Mt. San Jacinto
San Jacinto, CA

Skills

  • Regulatory Compliance
  • Point of sale systems
  • Team Collaboration
  • Upselling and cross-selling
  • Customer Support
  • Inbound and Outbound Calling
  • Appointment Scheduling

Timeline

Travel Consultant

Travel and Leisure
03.2024 - 06.2025

Learning Ambassador

Amazon
08.2021 - 04.2025

Customer Service Manager

Chipotle Grill
06.2018 - 07.2020

Some College (No Degree) -

Mt. San Jacinto

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Ebony Rogers