Ebony Rogers
Greenwood,IN
Overview
7
7
years of professional experience
Work History
Travel Consultant
Travel and Leisure
Indianapolis, IN
03.2024 - 06.2025
- Answered customer questions about products, prices, availability, product uses, and credit terms.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Provided customer service support for incoming calls and emails from customers.
- Encouraged cross-selling of products and services that were beneficial for customers.
- Provided efficient resolution of issues within established timeframes.
- Developed strong relationships with customers to encourage repeat business opportunities.
- Educated customers on new product features and services available through the company.
Learning Ambassador
Amazon
Greenwood, IN
08.2021 - 04.2025
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Participated in training sessions related to eLearning tools and techniques.
- Provided guidance to students on how to navigate the Learning Management System.
Customer Service Manager
Chipotle Grill
San Jacinto, CA
06.2018 - 07.2020
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Some College (No Degree) -
Mt. San Jacinto
San Jacinto, CASkills
- Regulatory Compliance
- Point of sale systems
- Team Collaboration
- Upselling and cross-selling
- Customer Support
- Inbound and Outbound Calling
- Appointment Scheduling
Timeline
Travel Consultant
Travel and Leisure
03.2024 - 06.2025
Learning Ambassador
Amazon
08.2021 - 04.2025
Customer Service Manager
Chipotle Grill
06.2018 - 07.2020
Some College (No Degree) -
Mt. San Jacinto