Ebony Royal
Duncanville,Texas
Summary
Dynamic and detail-oriented professional with experience at Positive Home Health Agency, excelling in patient scheduling and customer service. Proven ability to manage multiple tasks while maintaining integrity and professionalism. Proficient in medical terminology and HIPAA compliance, ensuring efficient operations and exceptional support for healthcare teams.
Overview
12
12
years of professional experience
Work History
Office Clerk
Positive Home Health Agency
Plano, Texas
04.2021 - Current
- Written and verbal communication skills.
- Following complex instructions.
- Managing multiple tasks.
- Performs a variety of secretarial and administrative duties in accordance with established policies, procedures, systems, guidelines, and objectives.
- Preserve the company’s records and manager's paperwork effectively.
- Assist with the archiving of employee files.
- Help other workers find documents and files.
- Scheduling and rescheduling patient appointments.
- Intermediate-level home healthcare.
- Excellent customer service
Level II Security
Imperial Security
Fort Worth, Texas
07.2016 - 12.2020
- Written and Verbal Communication skills
- Following complex instructions
- Interpersonal skills
- Knowledge of Security Operations and Procedure
- Managing multiple tasks
- Knowledge of Basic Security and Fire Inspection Procedures
- Patrolling
- Dependability
- Integrity and professionalism
Customer Service Representative
Teleperformance
Dallas, Texas
06.2013 - 07.2016
- Greeted and assisted instructors with adding students to classes, groups, and organizations
- Placing students in proper online classes
Education
HSD - CMA Certification
PCI Health Training Center
Dallas, Texas06.2021
Skills
- Vital signs
- Cpr
- Customer service
- Phone skills
- Medical terminology
- HIPAA
- Patient scheduling
- Charts/filing
- Medical ethics
- Microsoft Office
- ICD-10/CPT coding
- Insurance verification
- Collections
- Billing
- EOB/RA
Administrative Skills
- Customer service Phone Skills
- Medical Terminology
- HIPAA
- Patient Scheduling
- Charts/Filing
- Medical Ethics
- Microsoft Office
- ICD10/CPT Coding
- Insurance Verification
- Collections
- Billing
- EOB/RA
Timeline
Office Clerk
Positive Home Health Agency
04.2021 - Current
Level II Security
Imperial Security
07.2016 - 12.2020
Customer Service Representative
Teleperformance
06.2013 - 07.2016
HSD - CMA Certification
PCI Health Training Center