Ebony Shani

Conducted personalized consultations to customize services based on client needs.

Streamlined appointment management with Vagaro software for efficient bookings and cancellations.

Addressed client concerns empathetically, resolving skin reaction issues and refund requests.

Increased sales revenue through strategic upselling of retail products and membership packages.

Employed POS/CRM software to enhance order processing and issue resolution.

Maintained cleanliness of treatment room and equipment between appointments.

Developed relationships with vendors for procurement of necessary supplies and equipment.

Performed waxing and sugaring services on clients, including eyebrows, lip, chin, and full face.

Maintained up-to-date knowledge of latest trends in esthetics industry through research.

Provided excellent customer service and skincare treatments to clients.

Brow & Body Waxing/Sugaring – Proficient in hard wax techniques for the face, bikini, Brazilian, and full-body services.

Client Care & Retention – Consistently maintained.

Meticulously maintained spa appearance and cleanliness.

Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Processed payments, set up appointments and promoted new products and services to help meet business objectives.

Inspected client's skin to determine best courses of treatment.