Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Ebony Smith

Ebony Smith

Jacksonville,Florida

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Hibbett Sports
01.2018 - 11.2022
  • Make sure the customers receive the best service possible and find their wants and needs
  • Keep up with the latest fashion trends and inform customers and employees of them
  • Make sure paperwork is complete and that we meet our sales goal.
  • Keep store neat and clean, also up to date with the latest product we receive.
  • Manage customer orders and questions about any issues they have with the product they receive.
  • Keep up with daily, weekly, and monthly sales goals.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Cashier

Wing Palace
11.2017 - 04.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Restocked and organized merchandise in front lanes.

Education

William M. Raines High School
Jacksonville, Fl
06.2017

Skills

  • Multitasking
  • Teamwork
  • Time Management
  • Typing Skills
  • Determination
  • Greet Guests
  • Customer Service
  • Customer Relationship Management
  • Staff Training
  • Order Supplies
  • Project Management
  • Product Branding

Timeline

Assistant Manager

Hibbett Sports
01.2018 - 11.2022

Cashier

Wing Palace
11.2017 - 04.2018

William M. Raines High School

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Ebony Smith