Gloria Williams
Raleigh,NC
Summary
Dynamic Assistant Manager at Food Lion with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and inventory management, I successfully implemented loss prevention strategies, reducing shrinkage significantly. Committed to fostering a positive work environment while mentoring staff to achieve their best performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Food Lion
Roseville NC
04.2011 - Current
- Assisted in managing daily store operations to ensure compliance with company policies.
- Participating in candidate interviews and onboarding processes for new hires.
- Resolved customer inquiries and complaints
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environmen
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize shrink.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Help in all departments to ensure the Customer is taken care of and satisfied.
- Open and close the store
- Merchandising store
- Handling recalls
- Ordering
- I will do anything the store needs and I take pride in my work.
Education
High School Diploma - Business
Zebulon High School
Zebulon, NC06.1984
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Recruiting and interviewing
- Sales growth
- Sales reporting
- Employee performance evaluations
- Performance reviewing
- Multitasking and organization
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Inventory management
- Financial reporting
- Sales forecasting
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Multitasking
- Orientating and training
- Teamwork and collaboration
Timeline
Assistant Manager
Food Lion
04.2011 - Current
High School Diploma - Business
Zebulon High School