Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Ebony Smith
Fort Walton,FL
Summary
Overview
7
years of professional experience
Work History
La Petite Academy Inc.
Assistant Director
05.2019 - 03.2023
Job overview
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Led team of 7 [childcare] professionals in special projects and daily operations.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Superior Facility Service Group
Vendor Relations Specialist
08.2022 - 01.2023
Job overview
- Devised and implemented processes and procedures to streamline operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Carnival Cruise Lines
Customer Service Representative
05.2016 - 02.2017
Job overview
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Education
Washington High SchoolSioux Falls, SD
High School Diploma
05.2005
University Overview
Skills
- Google Drive
- Cost Management
- Radiation Protection
- Contract Law
- Office Supplies and Inventory
- Client Interfacing
- Data Protection
- Employee Timesheet Processing
Timeline
Vendor Relations Specialist
Superior Facility Service Group
08.2022 - 01.2023
Assistant Director
La Petite Academy Inc.
05.2019 - 03.2023
Customer Service Representative
Carnival Cruise Lines
05.2016 - 02.2017
Washington High School
High School Diploma
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