Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
Timeline
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EBONY SMITH

Dallas,TX

Summary

A results-driven professional who thrives in fast-paced environments, ensuring efficiency, safety, and exceptional service. Skilled in leadership, communication, safety compliance, and customer service, with a strong work ethic and adaptability across industries.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Paratransit Driver

Big Star
04.2025 - Current
  • Maintained full understanding of local roads and traffic patterns.
  • Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
  • Worked different route every day based on changing passenger locations and destinations.
  • Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
  • Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.

Caregiver

Overture Homecare
02.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Aided in clothing selection, personal care routines, food preparation, reminder of medications.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Secured safety during patient transfers utilizing gait belt.

Customer Service Associate

Racetrac
12.2024 - Current
  • Maintaining cleanliness, stocking products, and enhancing customer experiences.
  • Uphold food safety standards.

Cleaner/House keeper

Exquisite Hands Cleaning
03.2024 - 10.2024
  • Ensured high-quality cleanliness of various areas including floors surfaces restrooms and common spaces.
  • Performed a range of cleaning duties such as dusting sweeping mopping vacuuming and window cleaning.
  • Completed all cleaning assignments in accordance with established high standards.
  • Complied with health and safety regulations and adhered to company policies throughout all tasks.

Paratransit Operator

Highland Crossing
11.2023 - 10.2024
  • Maintained punctual transportation services for clients ensuring timely arrivals for medical appointments and designated destinations.
  • Facilitated clear communication with dispatch clients and facility staff to coordinate efficient transit operations.
  • Delivered high-quality customer service addressing passenger concerns with professionalism and empathy and assisted with safe boarding and disembarking.

Assistant Account Manager

GardaWorld Security Services US
02.2022 - 09.2023
  • Managed comprehensive security protocols enhancing the safety of personnel and assets.
  • Conducted investigations into security incidents prepared detailed reports for management.
  • Collaborated with HR to develop and enforce access control policies.
  • Led a team of security officers in regular patrols and surveillance monitoring activities.

Order Selector

Kohl's Distribution Center
12.2017 - 02.2019
  • Instituted safety measures in the return section significantly reducing workplace accidents and enhancing the secure handling of products.
  • Oversaw a team of 50 associates streamlining operations to bolster the precision and efficiency of shipment processing and merchandise restocking.

Home Health Aide

Home Health Care
08.2016 - 11.2017
  • Assisted patients with personal care tasks including bathing dressing grooming and administering medications enhancing their well-being and daily living quality.
  • Managed medical appointments and coordinated transportation ensuring patients had timely access to healthcare services while collaborating with healthcare professionals to support patient care.

Education

High School Diploma - undefined

L. G. Pinkston High School

Skills

  • Access control
  • Interpersonal communication
  • Administering medications
  • Creativity
  • Computer literacy
  • Adaptability
  • Organizational
  • Time management
  • Problem solving

Certification

  • Microsoft Office Proficiency
  • Home Health Aide

LANGUAGES

English

Accomplishments

  • Delivered outstanding service

Timeline

Paratransit Driver

Big Star
04.2025 - Current

Caregiver

Overture Homecare
02.2025 - Current

Customer Service Associate

Racetrac
12.2024 - Current

Cleaner/House keeper

Exquisite Hands Cleaning
03.2024 - 10.2024

Paratransit Operator

Highland Crossing
11.2023 - 10.2024

Assistant Account Manager

GardaWorld Security Services US
02.2022 - 09.2023

Order Selector

Kohl's Distribution Center
12.2017 - 02.2019

Home Health Aide

Home Health Care
08.2016 - 11.2017

High School Diploma - undefined

L. G. Pinkston High School

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EBONY SMITH