Dedicated to developing long-lasting passenger relationships by providing speedy and friendly service every day. Good interpersonal skills with a superior work ethic and extensive experience in multi-passenger vehicle operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paratransit Driver
MV Transportation
Chicago, IL
08.2023 - Current
Ensured proper operation of vehicle before each trip, including safety checks.
Assisted passengers with entering and exiting the vehicle as needed.
Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
Maintained records of trips completed, miles driven, fuel consumption and other pertinent information for reporting purposes.
Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
Followed all applicable laws, regulations and safety procedures while driving vehicles.
Adhered strictly to company policies regarding passenger conduct onboard vehicles.
Home Health Aide
Maxim Home Health Care
Chicago, IL
02.2015 - Current
Assisted with personal care activities, such as bathing, dressing and grooming.
Provided companionship and monitored health condition of clients.
Transported clients to doctor appointments and social events.
Prepared meals and snacks according to prescribed diets.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Changed bed linens and maintained a clean living environment for the client's safety.
Carrier
USPS
Chicago, IL
08.2022 - 04.2023
Performed regular inspections of trucks and trailers to ensure compliance with safety regulations.
Conducted pre-trip and post-trip inspections of vehicles, including checking fluid levels, tire pressure, brakes, and other components.
Maintained accurate records of deliveries and pickups.
Loaded cargo onto truck beds in a secure manner.
Followed company regulations for safe driving practices on highways and local roads.
Provided timely delivery of goods according to customer needs.
World-class customer service.
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago, IL
04.2019 - 06.2020
Greeted customers in a friendly manner and assisted with their inquiries.
Resolved customer complaints promptly and professionally.
Provided product knowledge to customers through effective communication.
Maintained a clean and organized work area at all times.
Assisted customers with purchasing transit tickets.
Processed incident reports.
Patrolled the station for safety hazards and evacuate station in emergencies.
Education
High School Diploma -
Englewood Technical Preparatory Academy
Chicago, IL
Skills
Special Needs Understanding
Preventive Maintenance
GPS Applications
Troubleshooting Skills
Mobility Assistance
De-Escalation Techniques
Quality Control
World-Class Customer Service
Care Plan Management
Patient Transportation
First Aid and Safety
Client Documentation
Housekeeping
Certification
Pharmacy Technician Certificate.
CNA license.
Timeline
Paratransit Driver
MV Transportation
08.2023 - Current
Carrier
USPS
08.2022 - 04.2023
Customer Service Assistant
Chicago Transit Authority, CTA
04.2019 - 06.2020
Home Health Aide
Maxim Home Health Care
02.2015 - Current
High School Diploma -
Englewood Technical Preparatory Academy
Pharmacy Technician Certificate.
CNA license.
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