Ebony Smith
Phenix City
Summary
Dedicated customer service specialist with exceptional communication skills and a strong ability to build rapport with clients. Adept at managing high-volume inquiries and providing efficient solutions. Committed to fostering a positive environment that promotes teamwork and continuous improvement in service quality. Results-oriented customer service representative with a focus on delivering outstanding support and exceeding performance metrics. Skilled in conflict resolution and maintaining customer relationships. Eager to leverage my expertise in a challenging role to contribute to team success and drive customer satisfaction. Enthusiastic customer service advocate with a knack for problem-solving and a customer-first mindset. Experienced in utilizing CRM tools to track interactions and optimize service efficiency. Looking to bring my proactive approach and dedication to a dynamic team aiming for excellence in customer care.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Room Attendant
Canterbury nursing home
Phenix City
08.2021 - Current
- Maintained cleanliness and hygiene standards in resident rooms and common areas.
- Disposed of waste and cleaned up spills promptly to ensure safety.
- Restocked supplies, including linens and toiletries, for resident comfort.
- Reported maintenance issues to management for timely resolution.
- Collaborated with nursing staff to address specific resident needs efficiently.
- Followed established protocols for infection control and safety procedures.
- Assisted in training new staff on housekeeping procedures and standards.
- Organized cleaning schedules to ensure thorough coverage throughout the facility.
Special Needs Bus Monitor
Durham Transportation
Indianapolis
08.2008 - 10.2016
- Monitored student behavior to ensure safety during transportation.
- Assisted children with special needs in boarding and disembarking the bus.
- Implemented emergency protocols to maintain a secure environment for students.
- Collaborated with drivers to coordinate safe and timely routes.
- Observed and reported any incidents or concerns to school officials promptly.
- Supported students in using safety restraints and other equipment properly.
- Engaged students in positive interactions to promote a welcoming atmosphere.
- Performed pre-trip inspections of buses to identify potential problems or hazards.
Education
Hammond High School
Hammond, IN 08.1990 - 05.1994
Skills
- Communication
- Problem-solving
- Adaptability
- Patience
- Listening
- Time-management
- Teamwork
- Negotiation
- Persuasion
- Empathy
- Cleaning protocols
- Maintenance reporting
- Staff training
- Workplace safety
- Time management
- Customer service
- Quality assurance
- Team collaboration
- Attention to detail
- Communication skills
- Conflict resolution
- Positive engagement
- Sanitization procedures
- Chemical safety knowledge
- Folding clean laundry
- Ordering cleaning supplies
- Polishing surfaces
- Maintenance coordination
- Ironing linens
- Guest relations
- Energy conservation
Timeline
Housekeeping Room Attendant
Canterbury nursing home
08.2021 - Current
Special Needs Bus Monitor
Durham Transportation
08.2008 - 10.2016
Hammond High School
08.1990 - 05.1994