Fonda Wood
Nokomis,FL
Summary
Dynamic professional known for exceptional communication and customer service skills. Experienced in coordinating reservations and enhancing guest satisfaction through proactive problem-solving and meticulous attention to detail.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Housekeeping Room Attendant
Escape Resort
Nokomis, FL
05.2024 - Current
- Delivered exceptional cleaning services, ensuring guest satisfaction and adherence to resort standards.
- Organized and prioritized daily tasks to maintain efficient housekeeping operations across multiple floors.
- Trained new staff on proper cleaning techniques and use of equipment for optimal performance.
- Inspected rooms post-cleaning to guarantee quality and consistency in service delivery.
- Collaborated with maintenance teams to address immediate repairs, enhancing overall guest experience.
- Implemented inventory management practices for housekeeping supplies, reducing waste and costs.
- Assisted in developing improved cleaning protocols, leading to increased efficiency and effectiveness of team operations.
- Monitored compliance with health and safety regulations, contributing to a safe environment for guests and staff.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Reservations AndGuest Services
A Beach Retreat
Nokomis, FL
03.2024 - Current
- Reservations
- Guest communications
- Answer phones, emails and in person communications
- Generate reports
- Schedule housekeeping
- Enter payroll
- Take payments
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Owner/Operator of a Vacation Rental Company
4 Arrows Lodging
Hocking Hills, OH
08.2008 - 12.2023
- Managed daily operations, ensuring a high standard of guest service and satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Implemented process improvements to streamline operations and reduce costs effectively.
- Trained and mentored staff, fostering strong team collaboration and service excellence.
- Established partnerships with local businesses to enhance guest experiences and community engagement.
- Conducted regular property inspections to maintain quality standards and ensure compliance with regulations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
General Studies
Sinclair Community College
Dayton, OHSkills
- Guest relations
- Customer Service
- Reservations/bookings
- Chemical handling
- Supply inventory management
- Ordering cleaning supplies
- Communication
- Staff supervision
- Computer Skills
- Human Resources
- Issue troubleshooting
- Problem-solving
- Health and safety compliance
- Organizational skills
- Work planning and organization
- Quality control
Timeline
Housekeeping Room Attendant
Escape Resort
05.2024 - Current
Reservations AndGuest Services
A Beach Retreat
03.2024 - Current
Owner/Operator of a Vacation Rental Company
4 Arrows Lodging
08.2008 - 12.2023
General Studies
Sinclair Community College