Teeara Black

The guest room attendant is responsible for cleaning, servicing and maintaining guest rooms suites/ villas and providing turndown services according to Wynn standards.

• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
• Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
• Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
• Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Handled requests for extra linens, toiletries and other supplies.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Returned emptied garbage receptacles
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Dusted picture frames and wall hangings with cloth.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.

• Operated cash register, collected payments and provided accurate change.
• Assisted in training of new hires on organizational procedures, policies and sales techniques.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Maintained high feedback ratings from customers by responding quickly to questions and problems.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Answered customer questions, shared product knowledge and researched pricing and availability.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Worked with fellow sales team members to achieve group targets.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Suggested products and services to match customers' stated needs and preferences.
• Greeted incoming customers and provided expert sales and service to drive revenue.
• Back up cashier
• Bagging up items and removing security tags
• Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
• Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Regulated oven, broiler and roaster operations for cooking at correct temperatures.
• Modified standard recipes to address customer requests for substitutions or allergen concerns.
• Prepared garnishes for later use in meal production.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Made meals in accordance with company standards and requirements.
• Adhered to regulatory standards regarding safe and sanitary food prep.
• Executed proper techniques when preparing menu item ingredients.
• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
• Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
• Received and stored food and supplies.
• Improved overall kitchen efficiency
• Handled advanced thawing and food pre-preparation for upcoming meals.
• Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Greeted customers, answered questions and recommended specials to increase profits.
• Monitored dining area to assess server capacity and estimate wait times.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Answered telephone to provide dining information and take reservations.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Checked dining and serving areas to verify proper cleanliness and readiness for guests.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Collected reservation information and communicated updates to guests via mobile device or in-person.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register
• operation, stock procedures and customer services.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Helped with purchases, locating items and signing up for rewards programs.
• Learned roles of other departments to provide coverage and keep store operational.
• Answered customer questions, provided store information and directed customers to designated store areas.
• Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
• Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
• Recommended complementary and discounted items to customers to increase sales.

• Operated cash register, collected payments and provided accurate change.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped with purchases, locating items and signing up for rewards programs.
• Learned roles of other departments to provide coverage and keep store operational.

• Operated cash register, collected payments and provided accurate change.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Accepted cash and credit card payments, issued receipts and provided change.
• Helped customers find specific products, answered questions and offered product advice.
• Processed sales transactions to prevent long customer wait times.
• Worked closely with front-end staff to assist customers.