Ebony Teague
Clarksville,TN
Summary
Results-driven professional with extensive experience in health insurance. Known for policy analysis and enrollment processing, successfully training teams and enhancing customer engagement to achieve measurable improvements.
Overview
17
17
years of professional experience
Work History
Licensed Health Insurance Agent
TTEC
Englewood, CO
07.2016 - 12.2025
- Guided clients in understanding health insurance options and benefits to empower informed decision-making.
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention.
- Conducted thorough needs assessments to recommend appropriate coverage solutions tailored to individual clients.
- Streamlined claims processes, improving efficiency and reducing turnaround times for client resolutions.
- Trained new agents on product knowledge, compliance standards, and customer service techniques to enhance team performance.
Roadside Assistance Dispatcher
Agero
Clarksville, TN
06.2014 - 07.2016
- Managed incoming roadside assistance requests, ensuring prompt dispatch to service providers.
- Coordinated communication between customers and technicians for seamless service delivery.
- Utilized advanced dispatch software to track service vehicle locations and optimize routes.
- Trained new dispatch team members on operational procedures and customer service standards.
Cleaning Contractor
Divine Cleaning
Clarksville, TN
01.2012 - 06.2014
- Supervised cleaning teams to ensure adherence to safety and quality standards.
- Developed efficient cleaning schedules to optimize workflow and meet client needs.
- Trained new staff on best practices for equipment use and cleaning techniques.
Manager
Walmart
Hope Mills, NC
01.2009 - 12.2011
- Led team initiatives to enhance operational efficiency and improve customer service standards.
- Developed training programs for staff to foster skill advancement and productivity improvements.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
Education
High School Diploma -
Kenwood High School
Clarksville, TN05-2001
Skills
- Policy evaluation
- Medicare program proficiency
- Admissions processing support
- Results driven
Timeline
Licensed Health Insurance Agent
TTEC
07.2016 - 12.2025
Roadside Assistance Dispatcher
Agero
06.2014 - 07.2016
Cleaning Contractor
Divine Cleaning
01.2012 - 06.2014
Manager
Walmart
01.2009 - 12.2011
High School Diploma -
Kenwood High School