Tracie Escareno
Summary
Developed comprehensive patient care skills in clinical and business healthcare environment, focusing on accurate medical documentation and patient interaction. Demonstrated ability to manage multiple priorities and ensure patient confidentiality. Seeking to leverage these skills in new field while maintaining commitment to high-quality service and care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
E-Telequote Insurance
07.2023 - 01.2025
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Analyzed customer needs to provide customized insurance solutions.
CDL Instructor
CDL Future Trucking Academy
01.2023 - 05.2023
- Enhanced the effectiveness of training courses by collaborating with fellow instructors to review and revise curriculum materials.
- Maintained accurate records of student progress, communicating updates regularly with both trainees and program administrators.
- Assisted in the development of new instructional materials tailored to meet evolving industry standards and requirements.
- Increased student retention rates by providing ongoing support and guidance throughout the certification journey, ensuring each individual reached their full potential.
Licensed Health Plan Advisor
Health IQ
07.2022 - 12.2022
- Conducted comprehensive assessments to determine appropriate health plan offerings for individual needs.
- Established trust among clients through transparent communication regarding policy details and pricing structures.
- Coordinated closely with internal departments to streamline processes and improve overall efficiency within the organization.
Licensed Health Plan Advisor
Bloom Insurance Agency
09.2021 - 03.2022
- Resolved member inquiries promptly and accurately, demonstrating exceptional customer service skills.
- Managed a portfolio of client accounts, maintaining strong relationships and ensuring retention.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Account Specialist
GetixHealth
02.2020 - 06.2020
- Achieved high levels of client satisfaction through timely resolution of hospital billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems and enhanced client satisfaction by promptly resolving account issues.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Reviewed insurance eligibility, verified coverage details, and worked with outside entities to resolve issues with billing, claims, and payments.
Licensed Travel Insurance Agent
AIG Travel Guard
10.2019 - 02.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Server/Cashier
Unidine At Brookside
07.2019 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Claims Detail Editor
Sutherland Global Group
02.2019 - 05.2019
- Optimized content for clarity to aid in correctly processing medical claims.
- Developed customized reports for management review, highlighting key trends and areas of improvement in claims handling process.
- Implemented quality control measures to reduce errors and improve overall accuracy rate in claims processing.
- Managed large volume of medical claims on daily basis.
Humana Customer Service Representative
Conduent Business Services
04.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Psychology
San Jacinto College North
Houston, TXHigh School Diploma -
Galena Park High School
Galena Park, TXSkills
- Policy Evaluation
- Medicare Compliance Expertise
- Enrollment Management
- Results Driven
Certification
- Texas Resident Life and Health Insurance License OIG October 2021-Present
- Current Non-Resident Health Insurance License in 30+ states
Timeline
Licensed Health Insurance Agent
E-Telequote Insurance
07.2023 - 01.2025
CDL Instructor
CDL Future Trucking Academy
01.2023 - 05.2023
Licensed Health Plan Advisor
Health IQ
07.2022 - 12.2022
Licensed Health Plan Advisor
Bloom Insurance Agency
09.2021 - 03.2022
Account Specialist
GetixHealth
02.2020 - 06.2020
Licensed Travel Insurance Agent
AIG Travel Guard
10.2019 - 02.2020
Server/Cashier
Unidine At Brookside
07.2019 - 10.2019
Claims Detail Editor
Sutherland Global Group
02.2019 - 05.2019
Humana Customer Service Representative
Conduent Business Services
04.2017 - 02.2019
- Texas Resident Life and Health Insurance License OIG October 2021-Present
- Current Non-Resident Health Insurance License in 30+ states
No Degree - Psychology
San Jacinto College North
High School Diploma -
Galena Park High School
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