Ebony Thompson
Oak Park,IL
Summary
My Objective as an Administrative Specialist will always be to maintain customer and guest satisfaction while increasing business finances and revenue.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing and Brand Ambassador
HYF Enterprises
Chicago, IL
11.2024 - Current
- Developed and implemented brand strategies to enhance market presence and customer engagement.
- Conducted market research to identify trends, customer preferences, and competitive positioning.
- Collaborated with cross-functional teams to create impactful marketing campaigns and promotional materials.
- Advertise different food and beverage brands off premise locations.
Guest Service Representative
L7 Chicago by Lotte
Illinois, Chicago
06.2024 - Current
- Here at L7 Chicago by Lotte it is my due diligence to check guests in/out of hotel with a gracious and joyful spirit. I really enjoy engaging with guests ensuring any guest related issues are resolved.
Luxury Brand Ambassador
Hotel Julian
Illinois, Chicago
07.2022 - 02.2024
- Hotel Julian is where I was introduced to the “Lobby” as a Luxury Brand Ambassador I was able to greet the guest and use my salesman skill as well as my administrator skills. I learned to use the opera system focusing on upselling and responding to guest related issues.
Lead Room Attendant
Swissotel Chicago
Illinois, Chicago
03.2017 - 03.2019
- My journey working for the Swissotel was phenomenal this was where my introduction to the Hotel Hospitality field, where I started off as a Room Attendant and due to my outstanding performance I was able to assist different departments such as banquets, The Palms Bartender along the way to becoming lead Room Attendant where I assure Guest rooms were sanitary and secure for Occupancy.
Education
High School Diploma -
Community Christian Academy
Alcohol Certification - ON/OFF-PREMISES
School of Fine Art
Skills
- Opera
- Opera Cloud
- Outlook
- HOT SOS /Zingle
- Medallia Hospitality
- Pep
- Kinsu
Websites
Certification
Basset Certification
Timeline
Marketing and Brand Ambassador
HYF Enterprises
11.2024 - Current
Guest Service Representative
L7 Chicago by Lotte
06.2024 - Current
Luxury Brand Ambassador
Hotel Julian
07.2022 - 02.2024
Lead Room Attendant
Swissotel Chicago
03.2017 - 03.2019
Alcohol Certification - ON/OFF-PREMISES
School of Fine Art
High School Diploma -
Community Christian Academy