Ebony Tidwell
Aurora,CO
Summary
Proven professional with a track record of enhancing customer service standards at Dependable Cleaners, adept in complaint resolution and maintaining workplace safety. Demonstrates exceptional decision-making capabilities and a positive attitude, significantly improving client satisfaction and operational efficiency. Skilled in both team collaboration and independent project management, ensuring high-quality outcomes in fast-paced environments. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
17
17
years of professional experience
Work History
Cultivation/Cure Team Associate
Native Roots
04.2018 - 04.2020
- Maintaining a clean, neat, and organized work space
- Trimming
- Moving material
- Cleaning
- Assisting with production and daily duties, as needed
- Maintaining a clean, neat, and organized work space
- Trimming
- Moving material
- Cleaning
- Assisting with production and daily duties, as needed
- Resetting the grow rooms
- Chopping plants
Customer Service Representative
Dependable Cleaners
09.2017 - 12.2017
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
Credentialing Specialist
University Physicians Inc
12.2002 - 08.2011
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Prepared records for site visits and file audits.
- Handled time-sensitive recredentialing of practitioners to ensure quality of care provided to managed care patients
- Handled the initial credentialing process of Institutions/facilities
- Maintained extensive knowledge of the Managed Care NCQA Standards applied such to the recredentialing processes
- Worked well independently as well as with the team to meet stringent processing deadlines
- Obtained NPI numbers for providers and facilities and updated existing profiles.
Education
High School Diploma -
George Washington High School
Denver, CO05.1999
Skills
- Meeting facilitation
- Decision-making capabilities
- Cash Handling
- Customer Service
- Complaint resolution
- Cleaning
- Workplace Safety
- Positive Attitude
Timeline
Cultivation/Cure Team Associate
Native Roots
04.2018 - 04.2020
Customer Service Representative
Dependable Cleaners
09.2017 - 12.2017
Credentialing Specialist
University Physicians Inc
12.2002 - 08.2011
High School Diploma -
George Washington High School
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