Ebony Wainwright
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking an opportunity to grow within the University, I would like to use my experience to apply for the position of Parking and Transportation Services Program Specialist.
Overview
10
10
years of professional experience
Work History
Accounting Clerk II
University of Maryland, Baltimore
Baltimore, MD
01.2019 - Current
- Provides high quality customer service to both internal and external customers
- Represent the department in multiple public relation videos for campus communications
- Assist with campus tours for schools and individuals on campus in conjunction with Public Safety to communicate information and lead groups throughout the area
- Communicate with individuals throughout the campus for billing questions, and other needs
- Maintains a positive demeanor while assisting multiple customers on UMB campus
- Provides administrative support to the Accounting Analyst
- Maintains and organizes cashier procedure book to be used as a department reference
- Corresponds with parking vendor to confirm reports on a daily basis
- Utilize Quantum Financials to process debit memos for payment and create customer billing invoices
- Preparing and executing audit reports and maintain supporting documents to justify transactions
- Research information to verify the validity of data given
- Communicates with Campus Police for citations and other parking information
- Conducted in person campus-wide surveys to compile data to be used to assess services provided by Transportation Demand Management
- Other duties as assigned.
Customer Service Representative
Penn Parking
Baltimore, MD
01.2016 - 01.2019
- Maintained a professional demeanor while assisting guests having issues
- Communicated effectively with customers to answer questions ranging from rates to campus locations
- Make arrangements for customers needing special assistance and outside the box thinking
- Processed cash and credit transactions for customers on a daily basis
- Maintain reports on various work related needs to record transactions
- Special interactions to explain campus equipment to customers
- Primary contact for any issues in Pearl Garage, to manage and maintain a positive environment.
Long Term Substitute
Baltimore City Public School System
Baltimore, MD
01.2014 - 01.2016
- Provided long term substitute support for primary students
- Writing lesson plans
- Facilitated group instruction and individualized support for students with special needs
- Implemented student plans for IEP instruction
- Provided teaching services to BCPSS students in all core content areas using BCPSS curriculum
- Ability to work with multiple levels of individuals on a daily basis
- Versatility in methods of instruction/technology and ability to adapt quickly
- Ability to adapt to new environments and to the students as individuals
- Able to communicate openly and effectively with teachers and staff.
Caterer, Private Chef, Recipe Creator
Eats with Ebony
Baltimore, MD
Current
- Maintained and updated social media sites for marketing and communication, including creating content, adding photos, adding videos or reels
- Responded to public feedback as it relates to recipes, ingredients, or pricing
- Scheduled and coordinated consultations for potential clients with emphasis on calendar management
- Event planning for small and large groups, meeting the needs of specific client requests and meeting needs
- Kept current on catering changes and client needs
- Educated customers on specific nutritional needs and dietary restrictions
- Created and executed menus for multiple ethnicities and dietary specifications
- Excelled at customer service to attract and retain customers.
Education
Professional Cooking & Baking -
Baltimore International College
Customer Service Training -
University of Maryland, Baltimore
Skills
- Proficient in Microsoft Office Suite, Excel, Outlook, Quantum Financial, SharePoint, Flash parking systems
- Proficient in navigating various social media sites
Committees
- Diversity, Equity, and Inclusion Committee, Baltimore, MD, Committee Member, 2019-01-01, 2020-01-01, Participated in discussions on generational differences and similarities to find common areas of interest and improve campus relationships, Participated in panel discussions on sensitive topics to help improve the UMB campus environment
- Greater Baltimore Committee, Baltimore, MD, Transportation & Economic Opportunity Summit, 2023-01-01, Represented UMB by participating in summit with area partners to understand transportation projects and improve connectivity throughout the region.
Volunteer Experience
Baltimore City Public School System, Baltimore, MD, President of PTA for 4 years, 2006-01-01, 2014-01-01, Served on principal’s advisory board, Conducted interviews for principal selection, School improvement team secretary, Organized and created minutes, agendas, group communications with stakeholders, served as member of Action Team to boost parental involvement through events, and assisted in food bank orders and distribution to school families.
Winning Strategies Nonprofit Organization, M&T Bank Stadium, Baltimore, MD, 10-01-2023, Current, Worked concession stand preparing food items to be purchased by customers attending sporting events and concerts.
References
References available upon request.
Timeline
Caterer, Private Chef, Recipe Creator
Eats with Ebony
Current
Accounting Clerk II
University of Maryland, Baltimore
01.2019 - Current
Customer Service Representative
Penn Parking
01.2016 - 01.2019
Long Term Substitute
Baltimore City Public School System
01.2014 - 01.2016
Professional Cooking & Baking -
Baltimore International College
Customer Service Training -
University of Maryland, Baltimore
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