Ebony Ward
The Bronx,NY
Summary
Proven Security Officer with a track record of enhancing safety and security at Allied Universal Security Services. Skilled in investigation documentation and fostering a welcoming atmosphere, demonstrating a blend of hard and soft skills. Achieved significant reduction in unauthorized access through vigilant electronic surveillance and professional guest interactions.
Overview
9
9
years of professional experience
Work History
Cashier
Old Navy
New York, NY
07.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
Security Officer
Allied Universal Security Services
Bronx, NY
04.2022 - 11.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier
Lotless
Bronx, NY
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Custodial Maintenance Worker
Madison Square Garden, MSG
Manhattan, NY
06.2015 - 07.2021
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Education
Bachelor of Science - Criminal Justice
Monroe College
Bronx, NY05.2007
Skills
- Investigation documentation
- Arrest procedures
- Personnel screening
- Electronic surveillance
- Product Recommendations
- Customer Assistance
- Cash Handling
- Customer Service
Timeline
Cashier
Old Navy
07.2024 - Current
Security Officer
Allied Universal Security Services
04.2022 - 11.2023
Cashier
Lotless
10.2021 - 01.2022
Custodial Maintenance Worker
Madison Square Garden, MSG
06.2015 - 07.2021
Bachelor of Science - Criminal Justice
Monroe College
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