Whitney DaCruz Lima
Pawtucket,RI
Summary
Highly productive and efficient customer service professional with specialized skills in conflict resolution, data entry, and customer relationship management. Known for exceptional communication, problem-solving, and adaptability resulting in positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Seasons Corner Market
Attleboro , MA
01.2024 - Current
- Reviewed identification to validate eligibility for buying age-restricted products
- Handled cash register operations with precision and speed
- Maintained adequate change for transactions
- Handled financial transactions efficiently.
- Responded to customer inquiries
Behavior Technician
Groden Network
Providence , RI
01.2022 - 01.2024
- Delivered focused behavioral intervention for children with autism spectrum disorder
- Gathered and analyzed data for accurate behavior planning
- Kept accurate records of sessions, including progress notes and daily logs.
- Gathered and evaluated data to assess client progress toward goals
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Security Officer
RIBI Security
East Greenwich , RI
06.2020 - 10.2022
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored and safeguarded entire property through diligent security checks.
- Verified visitor identities before granting access to the premises
- Provided a professional greeting to all arriving parties.
- Documented security breaches and loss prevention activities
Education
High School Diploma -
Charles E. Shea High School
Pawtucket, RI06-2014
Some College (No Degree) -
Mount Ida College
Newton Center, MASkills
- Cash Handling
- Customer Service
- Cash Register Operation
- Cleaning and sanitizing
- Intervention management
- ABA techniques
- Communication
- Security systems knowledge
- Emergency Response
- Investigation documentation
Certification
- CPR Certified
Languages
Cape Verdean Creole
Professional
Timeline
Cashier
Seasons Corner Market
01.2024 - Current
Behavior Technician
Groden Network
01.2022 - 01.2024
Security Officer
RIBI Security
06.2020 - 10.2022
- CPR Certified
High School Diploma -
Charles E. Shea High School
Some College (No Degree) -
Mount Ida College
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