Ebony Washington
Columbia,SC
Summary
Proven leader in retail and spa management with a strong proficiency in Microsoft Office Suite. Consistently delivers exceptional customer satisfaction, as demonstrated during tenure at Hand and Stone Massage and Facial Spa. Successfully surpasses sales targets and improves service efficiency by implementing comprehensive team training programs and closely overseeing operations. Recognized for adept problem-solving abilities and unwavering dedication to upholding high cleanliness standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hand and Stone Massage and Facial Spa
Columbia, SC, US
03.2014 - 10.2017
- Welcomed customers upon arrival.
- Handled incoming calls and scheduled client appointments.
- Promote sales of memberships and gift cards.
- Managed accounts with suspended and frozen statuses.
- Ensured clinic cleanliness at all times.
- Managed clinic operations from opening to closing.
Junior Clinic Administrator
Massage Envy
Columbia, SC, US
01.2013 - 01.2014
- Greeted guests promptly.
- Coordinated appointment bookings through answering calls.
- Increase membership sales through strategic marketing.
- Administered resolution for inactive memberships.
- Ensured clinic cleanliness and retail product organization.
- Supervised daily initiation and closure tasks in a clinical setting.
Sales Associate
Macy's
Columbia, SC, US
07.2011 - 11.2011
- Welcomed customers and helped locate merchandise.
- Highlighted available deals to clients.
- Handled cash operations successfully.
- Maintained cleanliness and orderliness within customer changing areas.
- Ensured the sales floor's professional appearance.
- Aided other departments when necessary.
- Reached set sales and credit goals on a regular basis.
Assistant Manager
Cathy Jeans
Columbia, SC, US
02.2011 - 05.2011
- Facilitated customer interactions to enhance sales opportunities.
- Oversaw balancing of money tills accurately.
- Upheld high standards of cleanliness in both the store and stockroom.
- Managed the process of inventory transfers and shipment logistics.
- Generated weekly sales reports for district and corporate review.
- Handled scheduling duties in the absence of Manager.
Assistant Manager
AVENUE
Columbia, SC, US
10.2009 - 02.2011
- Regularly surpassed sales quotas and store credit targets.
- Coordinated store functions on a daily basis, guaranteeing positive customer experiences.
- Entered staff data into the system.
- Oversaw and educated full-time and part-time team members.
- Oversaw inventory orders and ensured quality verification of products.
- Oversaw and maintained merchandising operations, including window displays and stocking.
- Achieved high levels of customer satisfaction by addressing store-level issues promptly.
- Handled voids and returns efficiently for improved service.
- Handled key holder duties for operational integrity.
Sales Associate
Avenue Stores, LLC.
Columbia, SC, US
09.2009 - 10.2009
- Recognized for consistently delivering exceptional sales performance.
- Commended for accepting additional tasks.
- Demonstrated exceptional problem-solving capabilities in high-pressure situations.
Education
Clinical Neuromuscular Massage Therapist - Massage Therapy
Southeastern Institute
Columbia, SC07.2016
Associate in Science - Biology
Midlands Technical College
West Columbia, SC12.2014
Diploma in Health Science -
Hampton University
Hampton, VA05.2008
Skills
- Microsoft Word
- Excel
- PowerPoint
- Publisher
- Outlook
Additionalinformation - Qualifications
Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and Outlook
Personal Information
Authorized To Work: US
Certification
Clinical Neuromuscular Massage Therapy
Timeline
Assistant Manager
Hand and Stone Massage and Facial Spa
03.2014 - 10.2017
Junior Clinic Administrator
Massage Envy
01.2013 - 01.2014
Sales Associate
Macy's
07.2011 - 11.2011
Assistant Manager
Cathy Jeans
02.2011 - 05.2011
Assistant Manager
AVENUE
10.2009 - 02.2011
Sales Associate
Avenue Stores, LLC.
09.2009 - 10.2009
Diploma in Health Science -
Hampton University
Clinical Neuromuscular Massage Therapist - Massage Therapy
Southeastern Institute
Associate in Science - Biology
Midlands Technical College