Ebony Whitaker
Jacksonville
Summary
Dynamic Family and Community Engagement Specialist with a proven track record at Lutheran Services Florida, excelling in recordkeeping and data entry. Skilled in problem-solving and fostering community partnerships, I effectively enhanced family engagement and improved child safety outcomes through tailored support and resources. Committed to promoting self-sufficiency and collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family and Community Engagement Specialist
Lutheran Services Florida
05.2021 - 07.2025
- Maintained a caseload of 62 child files under lock and key to ensure quality assurance and record keeping.
- Entered daily attendance into the Childplus data system to identify areas for improvement with students attendance to meet program requirement.
- Conducted monthly meetings with parents to develop a family partnership goal and assist parents in steps to reach their personal goals And provide resources as needed. Documented outcomes in the Childplus system.
- Executed recruitment events to assist families in applying for Headstart and early head start services,
- Developed community partnerships to enhance service delivery and resource accessibility.
- Facilitated monthly parent meetings and training sessions for parents and guardians to promote engagement and awareness.
Family Services Counselor
Jewish Families and Community Services
09.2019 - 06.2021
- Engaged families in voluntary services to improve child safety and build family preservation, addressing needs and providing emotional support during challenging times.
- Developed individualized safety plans for clients, for the safety of the caregivers and children.
- Maintained written documentation of family interactions and input case notes into Florida's Safe Families data system.
Economic Self Sufficiency Specialist
Department of Children and Family Services
05.2019 - 08.2019
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
Education
Bachelor of Social Work - Human Services
University of North Florida
Jacksonville, FL04-2018
Skills
- Nonprofit experience
- Recordkeeping and data entry
- Time management
- Teamwork
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- child welfare
- Adaptability and flexibility
Certification
Certified in CPR.
Timeline
Family and Community Engagement Specialist
Lutheran Services Florida
05.2021 - 07.2025
Family Services Counselor
Jewish Families and Community Services
09.2019 - 06.2021
Economic Self Sufficiency Specialist
Department of Children and Family Services
05.2019 - 08.2019
Bachelor of Social Work - Human Services
University of North Florida
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