Ebony Williams
Bowie,MD
Summary
To obtain a position in an Organization where my skills and experience can be
fully utilized and to successfully contribute to the overall goals of the company.
Overview
14
14
years of professional experience
Work History
Legal Instrument Examiner
DC Government DMV
Washington, District Of Columbia
07.2024 - Current
- Monitored progress of documents throughout the examination process.
- Collaborated with other departments to resolve conflicts between different versions of a single document.
- Maintained detailed records of all reviewed documents for audit purposes.
- Analyzed complex legal instruments for compliance with statutory requirements.
- Reviewed legal documents for accuracy and compliance with applicable laws.
- Provided training to new staff members on proper document examination techniques.
- Verified authenticity of signatures on various legal instruments.
- Reviewed legal documents for compliance with government regulations.
- Processed applications for vehicle titles and registrations efficiently.
- Examined ownership transfers to ensure accuracy and legality.
- Assisted customers in understanding registration requirements and procedures.
- Collaborated with team members to streamline document processing workflows.
FRSP Case Manager
My Sisters Place
Washington , DC
01.2023 - 06.2024
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Human Resources Specialist
Connectrn
Baltimore , MD
10.2021 - 01.2023
- Developed and implemented onboarding plans for new hires.
- Conducted orientation sessions to introduce company policies and procedures.
- Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Provided guidance on benefits enrollment and payroll setup.
- Coordinated with various departments to ensure smooth transition into the organization.
- Created a system for tracking performance metrics during onboarding process.
- Monitored progress of new hires throughout their first year of employment.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Facilitated communication between managers and new employees throughout the onboarding process.
- Provided support in developing training materials for new employees.
- Communicated with applicants to maintain engagement during recruiting.
- Tracked completion of mandatory training and compliance requirements for new employees.
- Organized and maintained confidential records for office employee files, health records and protected information.
- Conducted orientation sessions for new hires, ensuring a smooth transition into the company.
- Maintained applicant profiles and information in applicant tracking system.
- Aided communication between candidate and hiring manager, reaching out to candidates directly.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Collaborated with IT department to ensure timely setup of computer accounts and email for new hires.
- Assessed new hires for compliance with company, state and federal requirements.
- Maintained up-to-date knowledge of employment laws and regulations affecting onboarding.
- Created orientation checklist and reviewed with new hires.
- Facilitated employee onboarding processes to ensure smooth integration into the team.
- Conducted exit interviews to gather insights on employee experiences and retention issues.
Family Investment Specialist II
State of Maryland
Annapolis, MD
08.2017 - 08.2021
- Assessed family income and resources to determine eligibility for services.
- Developed and implemented plans to help families achieve economic self-sufficiency.
- Advised clients on budgeting, credit management, job search techniques, educational opportunities, and other assistance programs.
- Provided information regarding financial assistance programs such as TANF, SNAP, WIC, Medicaid and Medicare.
- Conducted home visits to verify client eligibility for services.
- Prepared reports of casework activities with detailed records of client contacts and progress towards goals.
- Facilitated workshops related to money management strategies and budgeting practices.
- Maintained accurate case files that document all conversations with clients and service providers.
- Assisted families in completing applications for public benefits including food stamps, cash aid, childcare subsidies and medical coverage.
- Collaborated with employers to create employment opportunities for low-income individuals.
Business client support
ADP
Owings Mills, Maryland
04.2016 - 09.2016
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Special Education Teacher
PGCPS
Bowie, Maryland
08.2015 - 04.2016
- Developed individualized education plans for diverse student needs.
- Collaborated with multidisciplinary teams to enhance student support services.
- Implemented behavioral management strategies to foster positive classroom environments.
- Engaged families in the educational process through regular communication and support.
- Adapted curriculum materials to meet varying learning styles and abilities.
- Organized inclusive activities that promote social skills among students with disabilities.
- Maintained accurate records of student progress towards IEP goals.
- Created a safe environment conducive to learning for special education students.
- Conducted assessments of student performance and provided feedback to parents.
- Developed Individual Education Plans for students with disabilities.
- Collaborated closely with related services providers such as speech therapists.
- Implemented behavior management systems that promote positive behaviors.
Admissions Counselor
2U Inc
Landover, Maryland
09.2013 - 02.2014
- Guided prospective students through admissions process and program selection.
- Reviewed applicant materials to ensure compliance with admission requirements.
- Coordinated campus visits and virtual information sessions for potential students.
- Maintained applicant database and tracked admissions progress in CRM system.
- Assisted in developing marketing materials for recruitment initiatives.
- Provided personalized support to students during enrollment process and orientation.
- Advised current students on academic progress towards degree completion.
Sojourner Douglass College
Sojourner Douglass College
Baltimore
02.2012 - 09.2013
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to helping our students.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations with students and parents.
- Facilitated access to education by helping students navigate financial aid options, ensuring compliance and providing guidance through funding process.
- Conducted workshops and seminars and informational sessions to educate students and families about financial aid process.
Education
Leadership Certificate - Business
Spelman College
Atlanta, GA 10.2023 - 01.2024
Bachelor of Arts - Communications
Delaware State University
Dover, DE05-2007
Skills
- MS Office
- Sales force
- Admissions
- Financial Aid
- Recruitment
- Customer service
- Knowledge of federal and state laws
- Case management
Timeline
Legal Instrument Examiner
DC Government DMV
07.2024 - Current
Leadership Certificate - Business
Spelman College
10.2023 - 01.2024
FRSP Case Manager
My Sisters Place
01.2023 - 06.2024
Human Resources Specialist
Connectrn
10.2021 - 01.2023
Family Investment Specialist II
State of Maryland
08.2017 - 08.2021
Business client support
ADP
04.2016 - 09.2016
Special Education Teacher
PGCPS
08.2015 - 04.2016
Admissions Counselor
2U Inc
09.2013 - 02.2014
Sojourner Douglass College
Sojourner Douglass College
02.2012 - 09.2013
Bachelor of Arts - Communications
Delaware State University