Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lesley Garcia

Bowie,MD

Summary

Collaborative Legal Instrument Examiner and data-savvy professional with a strong foundation in traffic enforcement operations, technical documentation, and public service communication. Adept at managing high-volume data systems, coordinating multi-team inspections, and supporting web development for government transparency initiatives. Recognized for bilingual communication (English, Spanish, ASL), stakeholder engagement, and process streamlining in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Legal Instrument Examiner

District Department of Transportation
10.2022 - Current
  • Draft and distribute daily inspection emails with assigned technician routes and updates.
  • Assist in the development and refinement of the automated traffic enforcement website, particularly the stop-arm bus violation section.
  • Organize, update, and audit camera system data (location, date, type, and operational status).
  • Compile and manage technician photo documentation and inspection reports.
  • Support the creation of a public-facing camera location map using organized datasets.
  • Perform routine data entry and validation to ensure system accuracy and reporting integrity.

Customer Service Representative/Router

Mosquito Joe Of Southern Maryland
04.2021 - 10.2022
  • Managed technician schedules and resolved routing conflicts to improve service delivery across the region.
  • Responded to customer inquiries and scheduled service appointments, maintaining a 95% satisfaction rating.
  • Created internal process guides that improved team onboarding and operational efficiency.
  • Communicated service updates and client needs between field staff and leadership, reducing service errors.
  • Reported key performance metrics and supported hiring efforts during peak service seasons.

Customer Service Representative

The Home Depot
07.2020 - 02.2021
  • Assisted diverse customers in English, Spanish, and ASL, ensuring clear support across language barriers.
  • Resolved product, service, and billing issues while maintaining a calm and professional demeanor in a fast-paced environment.
  • Supported online order fulfillment, special services, and returns to streamline the customer experience.
  • Provided daily feedback to management on customer satisfaction trends and process improvements.

CASHIER

Pirates Car Wash
07.2019 - 07.2020
  • Processed payments and resolved purchase issues, maintaining a smooth front-lane operation.
  • Promoted loyalty programs and upsell options to increase daily transaction values.
  • Identified checkout system errors and supported troubleshooting to avoid delays.
  • Ensured product display areas were organized and fully stocked to maximize sales flow.

Education

Bachelor's - Accounting

Towson University
Towson, MD
12.2021

Skills

    Technical Skills

  • Microsoft Excel (Expert)
  • Google Sheets
  • Adobe Creative Suite (Certified)
  • Microsoft Office
  • Public Data Mapping
  • Data Entry & Validation

    • Analytical & Organizational

  • Process Improvement
  • Route & Workflow Coordination
  • Quality Assurance
  • Time Management
  • Documentation & Inspection Reporting

    • Communication & Client-Facing

  • Trilingual: English, Spanish, ASL
  • Internal/External Communication
  • Cross-Department Collaboration
  • Client Satisfaction & Problem Solving

Certification

  • ACE - Adobe Certified Expert, Photoshop, Illustrator
  • Microsoft Office Specialist: Excel Expert

Languages

English
Spanish
Sign Language

Timeline

Legal Instrument Examiner

District Department of Transportation
10.2022 - Current

Customer Service Representative/Router

Mosquito Joe Of Southern Maryland
04.2021 - 10.2022

Customer Service Representative

The Home Depot
07.2020 - 02.2021

CASHIER

Pirates Car Wash
07.2019 - 07.2020

Bachelor's - Accounting

Towson University

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