Dijon Murray
Washington,DC
Summary
Recent graduate with foundational knowledge in Healthcare Administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Traffic Control Officer
District Department of Transportation
09.2023 - Current
- Directing traffic at intersections, managing traffic flow during rush hours, rerouting traffic due to accidents or construction, and assisting pedestrians with crossing streets
- Ability to communicate effectively with drivers, pedestrians, and other law enforcement personnel; extensive knowledge of District of Columbia traffic statutes and regulations
- Issuing citations for illegal parking, monitoring parking restrictions, and coordinating vehicle towing when necessary
- Responding to traffic accidents, disabled vehicles, and other traffic-related emergencies
- Answering questions from drivers and pedestrians regarding traffic regulations and directions
- Documenting traffic violations, accidents, and other relevant observations through detailed reports
- Ability to stand for extended periods, walk long distances, and manage traffic control devices
Clinical Operations Representative
Children’s National Hospital
08.2022 - 09.2023
- Schedule patients accurately utilizing the department's scheduling system
- Reschedule appointments for patients who did not show up or for services cancelled by providers
- Schedule any necessary follow-up appointments at the time of check-out
- Obtain department consents and distribute compliance materials (e.g., HIPAA Privacy Notice and Patient Rights)
- Gather correct demographic and insurance data
- Update systems as needed in compliance with department standards to ensure registration accuracy
- Remind parents to complete insurance referral forms or pre-authorization for scheduled and unscheduled appointments
- Professionally and courteously discuss co-payments, deposits, full payment, and past-due balance collections with parents before scheduled appointments
- Maintain a clean reception area and workspace
Security Officer
GardaWorld Security Services
12.2021 - 08.2022
- Screen visitors and direct them to their desired locations
- Take reports of all emergencies including filing police reports if necessary
- Check on permission for persons requiring one-day parking in building
- Keep visitor badge inventory current
- Maintain the phone directory at the front desk
- Receive and log packages
- Answer phones and direct calls to appropriate departments
- Respond to emergency situations involving but not limited to health, fire, theft, etc
- Processing visitors for entry into facility
- Monitor and observe surveillance cameras in the security control room and make sure visitors stay in the authorized destination
- Reporting and writing reports of the incidents
- Receive packages from vendors as needed
- Responsible for unlocking and locking offices as needed
- Issue temporary photo ID badges for new employees using secure ID system
- Maintain elevator access control program including activation and deactivation of elevator key cards
- Tour the exterior of the building and garage area for security measures
- Maintain a clean, neat, and safe working environment
Postal Worker
United States Postal Service
05.2020 - 12.2021
- Sweeps separated mail from bins stackers and stops equipment when distribution run or operation is completed
- Runs machine reports, clears jams, and contacts maintenance for assistance when required
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
- Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or Dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters
- Follows established safe work methods, procedures and safety precautions while performing all duties
- Performs other duties as assigned
- PSE Mail Processing Clerks perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations
Medical Assistant Externship
Washington Hospital Center
06.2012 - 11.2014
- Proficient in Microsoft Word Excel, Outlook, and PowerPoint
- Screened patients for medical care, allergies, medication and update them in the electronic health record
- Answer phones and direct calls to appropriate physician, nurse, nurse practitioner, or staff
- Schedule physician appointments for new patients and follow-up patients
- Schedule pre-operative and follow-up tests
- Verify insurance coverage with the third-party payor
- Prepared patients for doctor examination by performing diagnostic procedures, including medical history, urinalysis, flu, and strep testing
- Schedule appropriate instrumentation devices to assist the physician in surgery
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
11.2024
Certificate - Medical Assistant
MedTech College
11.2014
Skills
- Adaptive problem solving
- Pedestrian safety enforcement
- Teamwork and collaboration
- Traffic pattern monitoring
- Operational efficiency
- Workload prioritization
- Process management
- Incident reporting
- CCTV monitoring
- HIPAA compliance
- Medical terminology knowledge
- Customer service
- Patient scheduling
Certification
- HIPAA
- CPR
- OSHA
- DCJS Security Officer License
- DC Security Officer License
- Cardiopulmonary Resuscitation (CPR)
Timeline
Traffic Control Officer
District Department of Transportation
09.2023 - Current
Clinical Operations Representative
Children’s National Hospital
08.2022 - 09.2023
Security Officer
GardaWorld Security Services
12.2021 - 08.2022
Postal Worker
United States Postal Service
05.2020 - 12.2021
Medical Assistant Externship
Washington Hospital Center
06.2012 - 11.2014
Certificate - Medical Assistant
MedTech College
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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