Ebony Benson
Dallas
Summary
Accomplished Transaction Specialist with a proven track record at JP Morgan Chase, adept in payment processing and customer service. Leveraged data management skills to enhance banking operations, achieving consistent productivity targets. Recognized for exceptional leadership in mentoring teams and improving transaction procedures, significantly boosting customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Transaction Specialist
JP Morgan Chase
05.2022 - Current
- Demonstrated versatility by handling multiple responsibilities simultaneously without compromising on quality or timeliness of deliverables.
- Collaborated cross-functionally to implement improvements in transaction procedures.
- Handled high volume of transactions promptly, consistently meeting productivity targets.
- Reconciled account balances accurately on a monthly basis, ensuring timely resolution of discrepancies and maintaining the integrity of financial records.
- Conducted thorough research to resolve discrepancies and prevent potential losses or delays in transaction completion.
- Maintained up-to-date knowledge of industry trends and best practices, applying them to daily tasks for optimal results.
Teller
JP Morgan Chase
01.2021 - 05.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Lead Teller
Amegy Bank
10.2019 - 08.2020
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Recognized and prevented fraudulent activities and suspicious transactions.
Lead Teller Operations Specialist
JP Morgan Chase
02.2017 - 10.2019
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Leveraged data-driven insights from reporting tools to monitor performance trends and identify areas requiring improvement or intervention.
- Facilitated effective teamwork across departments by maintaining open lines of communication between staff members at all levels.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Coordinated scheduling for the teller team to maintain adequate coverage during peak business hours without sacrificing quality service delivery.
- Participated in regular meetings with management, offering valuable input on ways to enhance the overall performance of the branch and address any areas of concern.
- Reduced wait times for customers through streamlined transaction procedures and effective team coordination.
Teller
JP Morgan Chase
05.2015 - 02.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Emmett J Conrad High School
Dallas, TXBusiness Administration And Management
Paul Quinn College
Dallas, TXSkills
- Transaction monitoring
- Payment processing
- Sales support
- Data management
- Banking operations
- Data entry proficiency
- Customer service
- Cash handling
- Microsoft office
Timeline
Transaction Specialist
JP Morgan Chase
05.2022 - Current
Teller
JP Morgan Chase
01.2021 - 05.2022
Lead Teller
Amegy Bank
10.2019 - 08.2020
Lead Teller Operations Specialist
JP Morgan Chase
02.2017 - 10.2019
Teller
JP Morgan Chase
05.2015 - 02.2017
High School Diploma -
Emmett J Conrad High School
Business Administration And Management
Paul Quinn College
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