Ebony Mackabee Mackabee
St. Petersburg,FL
Summary
I'm a focused Patient Care Specialist with demonstrated experience providing compassionate and comprehensive care. I'm skilled in monitoring vital signs, performing wound care and assisting with daily living activities. I also demonstrated the ability to provide emotional support to patients and families. I'm also very dedicated to offering exceptional assistance to team members and clients. I'm skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities, Im always upbeat and bubbly.
Overview
12
12
years of professional experience
Work History
Patient Care Specialist
Marijuana Doc
01.2023 - 01.2024
- Enhanced patient satisfaction by providing timely and compassionate care.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Streamlined communication between patients, healthcare providers, and insurance companies for a seamless treatment experience.
- Contributed to a positive work environment by collaborating with multidisciplinary teams across various departments.
- Managed medication administration process with accuracy and attention to detail, preventing adverse reactions or complications from dosage errors.
- Supported needs of 50+ patients residents under long-term care.
Medical Office Assistant
Abby's Dental
08.2016 - 12.2022
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Responsible for rooming patients
- Assisting front & back office staff with phone and patient scheduling
- clean exam rooms after each patient
- Answered phone calls and messages for 3-physician 2 medical facility, scheduling appointments, and handling patient inquiries.
Group Home Staff Member
Youth For Change
05.2012 - 07.2016
- Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
- Promoted resident independence by encouraging self-care and decision-making skills.
- Facilitated communication among residents, families, and staff to ensure accurate information sharing and collaborative care.
- Coordinated recreational activities for diverse groups of residents, promoting social interaction and mental stimulation.
- Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.
- Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
- Provided crisis intervention when necessary to maintain the safety of all group home occupants.
- Participated in ongoing professional development opportunities to stay informed on best practices within the industry and continually improve service provision methods.
- Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
Education
High School Diploma -
Pleasant Valley High School
Chico, CA06.2011
Skills
- Medical Terminology Knowledge
- Data Entry
- Patient Scheduling
- Payment Collection
- Patient Flow Management
- Clinical Assessment
- Medical Billing
- Documentation Proficiency
- Critical thinking
- Chemical Solution Preparation
- Medical Billing and Coding
- Adaptability and flexibility
- Effective communication
- Team collaboration
- Healthcare software expertise
- Multitasking capabilities
- Organizational skills
- First aid and CPR
Timeline
Patient Care Specialist
Marijuana Doc
01.2023 - 01.2024
Medical Office Assistant
Abby's Dental
08.2016 - 12.2022
Group Home Staff Member
Youth For Change
05.2012 - 07.2016
High School Diploma -
Pleasant Valley High School
Similar Profiles
Shana Netherlain, MPAShana Netherlain, MPA
Chief Investigator at Oklahoma Medical Marijuana AuthorityChief Investigator at Oklahoma Medical Marijuana Authority
Jordan ChildersJordan Childers
Inventory Manager at Missouri Made MarijuanaInventory Manager at Missouri Made Marijuana
Stacey HendersonStacey Henderson
Assistant Director of Licensing at Oklahoma Medical Marijuana AuthorityAssistant Director of Licensing at Oklahoma Medical Marijuana Authority