Ebony Monique Horne

*Successfully fingerprinted over 8,000 men, women, and children. The number grows weekly.

• Maintained a high standard of fingerprint quality by adhering to established guidelines and protocols.
• Increased team productivity by training new Fingerprint Technicians on best practices and procedures.
• Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as naturalization screening or Canadian and UK applications, as well as for Asylum seekers.

• Wrapped pallets in shrink wrap prior to loading.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated box or straight trucks and cargo vans.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Counted money in drawers at beginning and end of each shift.