EBRAHIM NAJI
Detroit,MI
Summary
Experienced IT professional with 13 years in IT support. Complex issue resolution. Proficient in hardware, software, and network troubleshooting. Effective communication with technical and non-technical individuals. Proven problem-solving, diverse environment success
Overview
13
13
years of professional experience
Work History
Computer Support Specialist
Universal Science Academy
Detroit, MI
12.2022 - Current
- Troubleshooting: Addressing a variety of computer issues, including hardware, software, network, and access problems.
- User Support: Offering assistance through various means, aiding users with technical issues and system/software usage.
- System Maintenance: Regularly maintaining and updating systems for efficiency and security.
- Equipment Setup: Installing and configuring hardware and software, preparing workstations.
- Security and Backup: Enforcing security measures and performing regular data backups for protection.
IT Support Specialist
HighSoft for IT
, Sana'a, Yemen
03.2017 - 09.2022
- Diagnosing and resolving technical issues remotely.
- Providing specialized support for critical software applications, offering effective solutions to diverse challenges.
- Conducting virtual training sessions to guide users in optimizing technology utilization and troubleshooting.
- Collaborating with cross-functional remote teams to develop and implement advanced technical solutions.
IT Support Specialist
Yemeni Development Institution, YDI
, Sana'a, Yemen
05.2012 - 03.2017
- Offered user assistance for software and hardware problems, maintained high customer satisfaction.
- Diagnosed and addressed basic technical issues promptly, minimized downtime.
- Installed and configured software applications, ensured smooth operations across teams.
- Managed hardware replacements and upgrades, contributed to seamless system performance.
IT Support Technician
Ibn Sina University
, Sanaa, Yemen
11.2010 - 05.2012
- Troubleshoot hardware and software issues for desktops, laptops, printers, and other devices.
- Installed, configured, and maintained computer systems and networks.
- Diagnosed and resolved network connectivity problems.
- Documented IT support activities and solutions
- Administered the University Management System while providing support and guidance to end-users.
- Taught undergraduate courses in computer science.
Education
Bachelor of Science - Computer Science
Thamar University
Skills
- Troubleshooting
- MS Office 365
- Active directory
- Software Installation and Configuration
- Programming : Java, C, SQL
- Remote Support
- Documentation
- Problem Solving
- Communication Skills
Timeline
Computer Support Specialist
Universal Science Academy
12.2022 - Current
IT Support Specialist
HighSoft for IT
03.2017 - 09.2022
IT Support Specialist
Yemeni Development Institution, YDI
05.2012 - 03.2017
IT Support Technician
Ibn Sina University
11.2010 - 05.2012
Bachelor of Science - Computer Science
Thamar University
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