EBRAHIM RAMADAN
Anaheim
Summary
Detail-oriented individual with extensive experience in sales coordination and customer service. Known for streamlining processes and driving team collaboration to achieve high accuracy and operational efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Instacart
03.2020 - Current
- Streamlined order fulfillment processes to enhance delivery efficiency and accuracy.
- Curated personalized shopping experiences based on customer preferences and dietary restrictions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Coordinator
McLane Company
07.2021 - 08.2023
- Coordinated sales activities and communication between departments to streamline operations.
- Developed and maintained sales reports using CRM software to track performance metrics.
- Facilitated training sessions for new team members, enhancing onboarding efficiency and knowledge transfer.
- Managed inventory levels, ensuring timely reorders and optimal stock availability for sales initiatives.
Sales Associate
Macy's
06.2007 - 12.2020
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in merchandising efforts, ensuring product displays aligned with brand standards and seasonal promotions.
- Operated point-of-sale systems efficiently, processing transactions accurately and expediting customer checkouts.
- Trained new associates on sales techniques, product knowledge, and store policies to ensure team effectiveness.
Call Center Representative
United Auto Supply Inc.
01.2014 - 07.2015
- Handled inbound customer inquiries, providing accurate product information and support.
- Resolved customer complaints efficiently, ensuring a positive experience and retention.
- Utilized CRM systems to track interactions and update customer records accurately.
- Collaborated with team members to enhance service delivery and streamline processes.
Education
Associate of Science - Hospitality And Tourism Management
Cypress College
Cypress, CA01-2027
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06-2008
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Timeline
Sales Coordinator
McLane Company
07.2021 - 08.2023
Personal Shopper
Instacart
03.2020 - Current
Call Center Representative
United Auto Supply Inc.
01.2014 - 07.2015
Sales Associate
Macy's
06.2007 - 12.2020
Associate of Science - Hospitality And Tourism Management
Cypress College
High School Diploma -
Bolsa Grande High School