Summary
Overview
Work History
Education
Skills
Timeline
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Ebrima Darboe Jr.

Norcross,GA

Summary

Dedicated and detail-oriented IT professional pursuing a Cybersecurity major at Gwinnett Technical College. Seeking entry-level tech support position to leverage strong troubleshooting skills and foundational knowledge of computer systems. Goal is to deliver exceptional technical assistance and support. Proficient in diagnosing and resolving hardware and software issues. Experienced in providing technical support through phone, email, and in-person interactions. Strong understanding of computer hardware components and peripherals, with knowledge of operating systems including Windows, macOS, and Linux. Familiarity with networking concepts and basic network troubleshooting. Skilled in using remote support tools and software. Excellent communication and customer service skills round out qualifications.

Overview

10
10
years of professional experience

Work History

Wardrobe Styling Assistant

Beauty and the Beholder
08.2016 - 11.2016
  • Assisted and styled characters with wardrobe; Developed excellent rapport with Stylist, Directors, producers and workers.
  • Maintained timely service for all clients; Assisted in wardrobe selections.

Deli Clerk

Publix Supermarket
02.2016 - 11.2016
  • Provided accurate and timely service to customers; Identified and grew opportunities by providing information on sales in various departments; Ensured Client satisfaction by improving efficiencies;
  • Developed and maintained client relationships; Completed all tasks with excellent quality

Amazon Customer Service Representative

Amazon DSP
05.2021 - Current
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Rural Carrier

United States Postal Service
09.2020 - 05.2021
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Assisted in training new employees, sharing best practices for rural carrier duties.

Lead Sales Consultant/Assistant Manager

Sprint
03.2020 - 09.2020
  • Cash handling, receiving shipment, as well placing shipment orders.
  • Delivered exceptional customer service, leading to increased repeat business and referrals.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Provided technical support and assistance as well as troubleshooting issues with phones.

Client Representative

Marketing Firm
10.2019 - 03.2020
  • Provides high level of customer service; Live marketing; promotions and advertising, campaigning; sales professional; work in a team environment.
  • Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
  • Resolved customer service inquiries that required research and interactions with carriers or agents.

Lead Sales Advisor/Supervisor

Men, H&M
11.2016 - 11.2019
  • Provided and maintained exceptional customer and interpersonal relationships.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Demonstrates comprehensive product knowledge.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Supervisor

Hollister
10.2014 - 10.2015
  • Developed and Maintained excellent worker and customer relationships; Provided knowledgeable and efficient service to customers; Participated in the store inventory.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Associate of Applied Science - CyberSecurity

Gwinnett Technical College
Lawrenceville, GA
12-2025

Skills

  • Microsoft office
  • Brand development
  • Customer Service
  • Leadership
  • Technical Support
  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Troubleshooting
  • Help Desk
  • Desktop support
  • Network Support
  • Windows
  • Linux

Timeline

Amazon Customer Service Representative

Amazon DSP
05.2021 - Current

Rural Carrier

United States Postal Service
09.2020 - 05.2021

Lead Sales Consultant/Assistant Manager

Sprint
03.2020 - 09.2020

Client Representative

Marketing Firm
10.2019 - 03.2020

Lead Sales Advisor/Supervisor

Men, H&M
11.2016 - 11.2019

Wardrobe Styling Assistant

Beauty and the Beholder
08.2016 - 11.2016

Deli Clerk

Publix Supermarket
02.2016 - 11.2016

Supervisor

Hollister
10.2014 - 10.2015

Associate of Applied Science - CyberSecurity

Gwinnett Technical College

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Ebrima Darboe Jr.