Summary
Overview
Work History
Education
Skills
Timeline
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Ebrima Secka

Mansfield,US

Summary

Dedicated customer service professional, skilled in language interpretation and cultural communication. Strong interpersonal skills, with a proven track record in fostering positive outcomes. Committed to improving customer satisfaction and enhancing communication experiences.

Overview

7
7
years of professional experience

Work History

Wolof Interpreter

Language Line Solutions
Remote
02.2023 - Current
  • Maintained strict confidentiality of patient information according to HIPAA guidelines.
  • Facilitated communication between non-English speaking patients and healthcare providers.
  • Assisted Wolof-speaking individuals with understanding questions and requests. From law firms, hospitals, and banks.
  • Adapted spoken communication styles according to the cultural context of each interpreting situation.
  • Facilitated clear communication for Wolof-speaking clients across various sectors.

Volunteer Coordinator

FONCAB
Dallas, Tx
06.2018 - Current
  • Established partnerships with local organizations for community service opportunities.
  • Brought community volunteers together by planning small events that kept everyone connected and motivated.
  • Helped people who spoke little or no English by translating documents, and making sure they could clearly understand and communicate with their lawyers.
  • Made a real difference for families who needed support navigating legal or official situations by being a reliable and trusted voice on which they could count.
  • Facilitated clear communication for Wolof-speaking clients across various sectors.

Customer Service/Sales Associate

Home Depot
Fort Worth, TX
10.2021 - 01.2023
  • Advised customers on product features, warranties, delivery options, and financing terms.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Enhanced customer experience by advising on products and services.

Education

Associate of Arts - ,GED

Tarrant County College
Fort Worth, TX

High School Diploma -

Banjulnding High School
Serekunda, The Gambia

Skills

  • Microsoft office
  • Team Collaboration
  • Coordinating
  • Critical Thinking
  • Data Entry
  • Attention to detail
  • Organization
  • Computer Literate
  • Problem solving skills
  • Adaptability
  • Continuing Education
  • Time Management
  • Detail-Oriented
  • Problem-Solving Skills
  • Sight translation
  • Wolof

Timeline

Wolof Interpreter

Language Line Solutions
02.2023 - Current

Customer Service/Sales Associate

Home Depot
10.2021 - 01.2023

Volunteer Coordinator

FONCAB
06.2018 - Current

Associate of Arts - ,GED

Tarrant County College

High School Diploma -

Banjulnding High School

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