Ebony Byrd-Ellis

• Assisting individuals with daily living activities to promote independence and well-being
• Maintaining accurate documentation of client care and interactions in compliance with regulations
• Maintaining accurate records of client progress, implementing changes to care plans as needed

• Provides customer engagement in positive and approachable manner
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience
• Helps unloading merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor
• Independently stocks shelves and recovers merchandise in the store

• Picked and packed items for dispatch to customers
• Received and unpacked pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
• Managed inventory and re-shelving of canceled orders
• Cleaned and organized sales floor and overall facility
• Managed waste and spoilage through strict compliance with FIFO practice
• Contacted customer for substituted or out-of-stock items

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Facilitated communication between departments to streamline operations and enhance workflow efficiency.

• Analyzed problems and worked with teams to develop solutions
• Sorted and organized files, spreadsheets, and reports
• Participated in workshops and presentations related to projects to gain knowledge
• Interacted with youth, staff, and community members by phone, email, or in-person to provide information

• Worked with teacher and administrators to enforce school policies and procedures
• Supported student physical, mental, and social development using classroom games and activities
• Monitored and reported student progress and development, offering mentoring as needed

●Maintained current knowledge of store promotions and highlighted sales to customers
●Stocked, tagged and displayed merchandise as required
●Tallied cash drawer at beginning and end of each work shift
●Worked flexible schedule and extra shifts to meet business needs
●Answered questions about store policies and addressed customer concerns

• Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
• Managed order taking and delivery efficiently, coordinating with kitchen staff for timely service.

• Exhibited high energy and professionalism when dealing with clients and staff
• Met customer call guidelines for service levels, handle time and productivity
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
• Promoted available products and services to customers during service, account management, and order calls