Bianca Hill
Small Business Management
Lawrenceville,GA
Summary
Dedicated and driven multi-faceted professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Administrative Specialist
Kettle Cuisine
Everett, WA
03.2021 - 08.2021
- Recreated administrative "bible" for front desk, as it was previously misleading.
- Created new sets of standard practice procedures to better suit administrative duties and expectations, especially while short-staffed due to COVID-19.
- Created content for CCTV, and managed CCTV feed updates.
- Managed holiday and employee appreciation celebrations, including staging and decorating main gathering areas.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Handled client correspondence and tracked records to foster office efficiency.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Produced highly accurate internal and external letters and memoranda.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed and reviewed filing and office systems.
- Filed paperwork and organized computer-based information.
- Wrote reports, executive summaries and newsletters.
- Handled incoming and outgoing mail, email and faxes.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Planned coverage needs and organized services to support incoming special events.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Order Processor
Norco Medical
Everett, WA
11.2020 - 02.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed and filed financial documentation for accounting purposes.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Small Business & Social Media Marketing Consultant
Legato LLC.
02.2019 - 06.2020
- Reconciled business and creative needs.
- Wrote engaging and successful marketing, advertising and website copy.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Crafted business plans that identified long term company goals and also detailed smaller goals to keep organization on track.
- Devised automated scripts used by developers in managing platform owner's patented systems to improve performance.
- Corresponded weekly with clients to discuss campaign strategy and ways to improve engagement for social media marketing activities.
- Created content strategies for digital media.
Freelance Copy Editor & Writer
Fresh Right Hand
01.2018 - 12.2019
- Reviewed and edited content for correct grammar and style.
- Collaborated with editors and page designers to create polished, attractive product.
- Produced clear, concise, and accurate content to reflect tone and level of authority appropriate to content.
- Recommended copy edits based on knowledge of target audience and internal and external style guides.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines.
- Produced original, creative content for promotional advertisements and marketing materials.
- Created high-impact messaging for marketing media, contributing to increases in revenues and market share.
- Wrote social media outreach posts on both informational and promotional topics.
- Drafted scrips for video-based communications, formatting copy specifically for visual presentation and video production needs.
- Wrote engaging and successful marketing, advertising and website copy.
- Created company newsletters, tutorials, and email ("Drip") campaigns.
Ghostwriter
Upwork
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Evaluated project requirements and content standards for each project to produce copy in line with creative structure.
- Organized material to research and complete writing tasks.
- Completed thorough research into assigned topics.
- Wrote and proofread blog and social media posts, website copy and articles.
Hospital Billing & Follow-Up PSR II
Intermountain Healthcare
West Valley City, UT
10.2008 - 09.2016
- Responsible for maintenance of financial and medical records for all 7-multimillion-dollar hospital facilities in the Salt Lake Valley.
- Responsibilities included effective billing, problem solving, billing resolution, billing collection, and follow up of accounts over $10K+.
- Served as Team Lead, mentored, and trained new coworkers and helped share tips and Internet-based knowledge with peers.
- Actively participated in quality improvement initiatives.
- Advocated for our patients and follow Intermountain's policies as well as all mission, vision, and values.
- Responsible for calling, faxing, mailing, IM, invoices, memos, scanning and all other forms of communications with insurance companies, patients, third party vendors, peers, and other depts.
- Worked on credit adjustments, EOB verifications, Insurance verifications, billing, collections, refunds, and self-pay adjustments.
- Computer skilled and up to date with the latest HIT systems such as but not limited to: Microsoft Suites, Excel, Accretive, As400, Help2, Webcollect, Stockamp, Outlook, Kronos, Cirius, and misc. IHC internal computer systems as well as a multitude of Insurance websites.
- Also served as Dept's party planning, Employee/Peer recognition, and decoration committee's team leader and representative.
Third Key Holder & Assistant Manager
Mariposa Clothing Co.
Sandy, UT
02.2007 - 09.2008
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Drafted shipment documentation and maintained accurate files.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned and prepared work schedules to assign 3-member team to specific tasks.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Counted out cash drawers and balanced totals.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Retail Sales Associate & Merchandiser
Forever Young Shoes & Clothing Co.
Sandy, UT
01.2006 - 09.2007
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to highlight available products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction. - Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items and join reward programs.
- Supported loss prevention goals by monitoring shopper behavior.
- Designed and built over four dozen displays to generate customer interest in store merchandise.
.
Education
Associate of Arts - Small Business Management
Edmonds Community College
Lynnwood, WA 04.2017 - 08.2019
ICOES- Accredited Online Education - Animal Behavior/Psychology
HOLLY AND HUGO
02.2015 - 03.2015
No Degree - Abnormal Psychology
University of Utah
Salt Lake City, UTSkills
Delegation
Inventory management
Planning and Coordination
Office administration
Records management
Paperwork drafting
Relationship building
Policy and procedure modification
Document conversion
Executive presentations
Strategic planning
Accomplishments
- Excellent Performance Recognition (2010 - 2016)
Intermountain Healthcare/
HBS Director David Ferrin & Dept. Manager Mary Brennan - Directorial Appreciation & Recognition (2016)
Intermountain Healthcare - Excellent Team Leadership (2015)
Intermountain Healthcare - Highest Sales (2007)
Mariposa clothing Co. - "Best Smile" (attitude) (2006)
Forever Young Shoe Co - Best Customer Service Award (2006)
Forever Young Shoe Co
Additional Information
- ADDITIONAL REFERENCES UPON REQUEST.
Timeline
Administrative Specialist
Kettle Cuisine
03.2021 - 08.2021
Order Processor
Norco Medical
11.2020 - 02.2021
Small Business & Social Media Marketing Consultant
Legato LLC.
02.2019 - 06.2020
Freelance Copy Editor & Writer
Fresh Right Hand
01.2018 - 12.2019
Associate of Arts - Small Business Management
Edmonds Community College
04.2017 - 08.2019
ICOES- Accredited Online Education - Animal Behavior/Psychology
HOLLY AND HUGO
02.2015 - 03.2015
Hospital Billing & Follow-Up PSR II
Intermountain Healthcare
10.2008 - 09.2016
Third Key Holder & Assistant Manager
Mariposa Clothing Co.
02.2007 - 09.2008
Retail Sales Associate & Merchandiser
Forever Young Shoes & Clothing Co.
01.2006 - 09.2007
Ghostwriter
Upwork
No Degree - Abnormal Psychology
University of Utah