Jennifer Salsman
Nicholasville,KY
Summary
Integrity-driven, organized, and quick learner with ability to see multiple tasks to completion. Solid team player with an outgoing, positive demeanor, and proven interpersonal communication skills. Self motivated to bring positive results working with a team or alone. Energetic with a passion for developing a positive, empowering work environment.
Overview
33
33
years of professional experience
Work History
Administrative Specialist III
Kentucky Unclaimed Property Division
Frankfort , Kentucky
09.2021 - Current
- Answer phones and assist callers with inquiries regarding unclaimed properties
- Initiate claims per Kentucky statutes and regulations
- Process, review, approve, and deny claims
- Process incoming mail
- Increasing knowledge and terminology of statutes and polices relating to estates, trusts, businesses, guardianships, power-of-attorney, probate laws and other vital information needed to process claims
- Utilize Accurint, web searches, business records, and other resources to research in order to verify claimant or owner information
- Scrutinize claims for fraudulent or forged confirmation and inform Branch Manager
- Communicate with claimants regarding their status of claim
Customer Service Representative/Sales
William And Sonoma
Lexington , KY
07.2021 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Field customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Cultivate customer loyalty, promote repeat customers and improve sales.
Head Teacher
Salsman Academy
Nicholasville, KY
09.2007 - Current
- Provide high-quality education and fostering a love of learning in each student while focusing on individual needs of each child.
- Maintain entire family schedule while organizing all school activities, appointments, events, and lesson plans.
- Administer tests and assignments to properly evaluate each childs' success.
- Maintain thorough records and track attendance for each child.
- Network with other parents through cooperative programs established to supplement home based curriculums.
Volunteer
Lil Lambs Closet
Lexington, KY
03.2007 - Current
- Served 5+ years as a committee member helping meet needs of women and children glocally (Over $1,500,000 donated to date).
- Set up/tear down sale.
- Cashier and collect monies.
- Assist with marketing, distribution, and promotion of sale.
- Organize child care and donations.
- Establish goals and work alongside a team of 20+ women in planning and problem solving.
- Manage volunteer workers.
- Problem solve and brainstorm ideas for improving the sale each season
Remote Customer Support Agent
CBC Innovis
Columbus City, OH
06.2012 - 03.2013
- Provided exceptional service to corporate and small business accounts.
- Documented customer interactions, serving cross-functionally with billing and tech support, and delivered service to the highest standard.
- Exceeded daily work requirements consistently from a home office.
- Consulted with customers by phone, provided product and service information, entered orders, and maintained all aspects of their accounts.
- Evaluated customer information to determine compliance with CBC standards.
- Supported customer concerns by gathering data, analyzing needs, evaluating resolutions, and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking.
Public Relations Manager
Toyota On Nicholasville
Nicholasville, KY
01.1997 - 06.1998
- Served on a creative team that developed a new customer service model focused a balance of sales promotions and customer satisfaction.
- Managed a 10+ person staff consistently surpassing monthly sales goals.
- Planned and led weekly staff meetings with the General Manager.
- Assisted in the development of dealership customer service centers, traveling and training employees nationwide, based on the success of our local model.
Education
Some College (No Degree) - Adventure Leadership
Asbury University
Wilmore, KYSome College (No Degree) -
Studied Oversees
EcuadorSkills
- Leadership and negotiation
- Optimistic self-starter and relationship builder
- Goal setting and completing
- Problem solver and multi-tasker
- Adaptability/ flexibility
- Organization
- Planning
- Active listening
- Delegation
- Record keeping
Accomplishments
- Directed and produced a High School play, Sense & Sensibility, for a 22 member cast. Managed, delegated, and motivated parent teams to achieve performance goals while navigating extraordinary obstacles of a global pandemic.
- Successfully raised finances necessary for 9 months of mission service work in Ecuador through public speaking in churches across the state of Kentucky.
- Creative event planning for a variety of activities including large family gatherings and support for trade shows.
- Completed a whole house renovation as a family project in preparation for market listing. Required in depth market analysis, acquiring new skills in every vocational trade, hiring and working alongside contractors. Home listing link provided. https://www.zillow.com/homedetails/1283-Greensburg-Rd-Hodgenville-KY-42748/115357895_zpid/?mmlb=g,0
Volunteer Work
Youth Leader, Cornerstone Assembly, Danville, KY.
- Leader of 20+ students for 5 years.
- Provided oversight, disbursed, and reconciled expenditures from approved student budget.
- Submitted an annual budget to the Finance Committee and supervised expenditures.
- Developed regular programming for a broad group of students.
- Coordinated and led church mission trips and events with other adults and student leaders.
- Wrote and directed dramas that were performed across the eastern United States.
Missionary/Volunteer Representative, Ecuador, South America
- Served as a home school teacher for a missionary family's high school teen.
- Planned and provided oversight for daily lessons, administered tests, maintained records, submitted grades, and planned field trips for the family.
- Served on the local Latin church worship team in the city of Cuenca.
- Assisted with planning a country wide music campaign and toured with a Prominent latin musician.
- Organized and led volunteer groups visiting from the United States.
Missionary/Volunteer Representative, Port-au-Prince, Haiti
- Assisted with programming events and games for children and youth in orphanages
Timeline
Administrative Specialist III
Kentucky Unclaimed Property Division
09.2021 - Current
Customer Service Representative/Sales
William And Sonoma
07.2021 - Current
Remote Customer Support Agent
CBC Innovis
06.2012 - 03.2013
Head Teacher
Salsman Academy
09.2007 - Current
Volunteer
Lil Lambs Closet
03.2007 - Current
Public Relations Manager
Toyota On Nicholasville
01.1997 - 06.1998
Some College (No Degree) - Adventure Leadership
Asbury University
Some College (No Degree) -
Studied Oversees
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