Rhonda Evans
Monmouth Junction,NJ
Summary
Seeking a position utilizing Administrative Skills and Knowledge. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office Suite.
Overview
16
16
years of professional experience
Work History
Administrative Specialist III
State of New Jersey
05.2018 - 06.2024
- Serving as subject matter expert on use of New Jersey’s Child Support Enforcement management system - New Jersey Kids Deserve Support (NJKIDS)
- Provide technical assistance and monitor program compliance with federal regulations use of child support information management system (NJKIDS)
- Assist in collecting, analyzing, and disseminating information gathered while running reports to Supervisors, and special projects
- Providing results to appropriate parties with recommendations for business processes or system improvements
- Monitor all NJ Kids reports
- Serve as NJ Kids LNC and address NJ Kids case processing issues
- Provide ongoing training in NJ Kids for staff and Team Leaders
- Provide FACTS training for staff and Team Leaders
- Work on NJ Kids reports to reduce backlog and improve NJ Kids functionality
- Processed legal Name change applications
- Cross train staff on NJ Kids
- Assist in implementation of IDPHIT team for FM team
- Promote professionalism in unit
- Provide information to litigants or public about court procedures, status of their case, and other non-legal guidance in context of hearing
- Handle special projects or assignments as assigned by FDM/AFDM’s
- Be knowledgeable in principles of cash flow management
- Cooperate, coordinate, and communicate with Team Leaders as necessary
- Serve as NJ Kids liaison to Probation and CWA Department
- Provide administrative support to supervisory positions
- Assist FD, CIC, DV and FM teams as needed.
Child Support Specialist 1
Biogensys
05.2017 - 05.2018
- Providing technical and program assistance to State and local County agencies
- Serving as subject matter expert on the use of the New Jersey’s Child Support Enforcement management system - New Jersey Kids Deserve Support (NJKIDS)
- Conducts field office visits to Probation, Welfare, and Sheriff Offices in order to provide technical assistance and monitor program compliance with federal regulations and statewide use of the child support information management system (NJKIDS)
- Assist in collecting, analyzing and disseminating information from field office visits, meetings, and special projects
- Providing results to appropriate parties with recommendations for business processes or system improvements
- Conducts compliance and performance audits on a regularly scheduled basis to state and county offices for the IRS Safeguard, Sheriff Reviews and Data Reliability Audits
- Assists with development of system use instructions/procedures for child support staff and agencies while providing services to achieve an effective integration of services and avoid duplication of effort
- Identifies problem areas in delivery, administration, implementation, or integration of program activities and cooperates in a mutual effort to resolve these problems
- Provide one on one training to newly hired probation staff within field offices
- Collaborate with other agency staff to develop policies and procedures to meet the requirements of federal and state regulations
- Monitors programs for compliance and performance according to the current agency standards or state/federal regulatory requirements
- Compile required data for federal and state reports and disseminate by working with state and local offices
- Perform research and analysis of complex child support cases for resolution or improvement to processes or procedures
- Train judiciary offices on policies and procedures to ensure compliance of the cooperative agreement and federal timeframes
- Corrects discrepancies in records, accounts, evaluates refund or credit requests and recommends adjustments in client accounts
- Provide BI-Portal report training to staff and upper management
- Prepare reports, correspondence and statistical material on a daily basis for staff
- Answer NJKIDS child support data users’ questions; explaining system functions and providing technical assistance in the use and application of system features which support program operations
- Compile material used in presentations at meetings, conferences and training sessions
- Monitors and review data input to analyze, identify errors or defects and develop recommendations for corrective or remedial action by supervisory personnel
- Update and maintain the NJ KIDS Other Party Table to ensure accuracy of data for employers, health care providers, insurers and financial institutions
- Conduct functional NJ KIDS user acceptance testing.
Child Support Specialist 1
State of New Jersey
06.2013 - 05.2017
- Providing technical and program assistance to State and local County agencies
- Serving as subject matter expert on use of New Jersey’s Child Support Enforcement management system - New Jersey Kids Deserve Support (NJKIDS)
- Conducts field office visits to Probation, Welfare, and Sheriff Offices in order to provide technical assistance and monitor program compliance with federal regulations and statewide use of the child support information management system (NJKIDS)
- Assist in collecting, analyzing, and disseminating information from field office visits, meetings, and special projects
- Providing results to appropriate parties with recommendations for business processes or system improvements
- Conducts compliance and performance audits on a regularly scheduled basis to state and county offices for the IRS Safeguard, Sheriff Reviews and Data Reliability Audits
- Assists with development of system use instructions/procedures for child support staff and agencies while providing services to achieve an effective integration of services and avoid duplication of effort
- Identifies problem areas in delivery, administration, implementation, or integration of program activities and cooperates in a mutual effort to resolve these problems
- Provide one on one training to newly hired probation staff within field offices
- Collaborate with other agency staff to develop policies and procedures to meet the requirements of federal and state regulations
- Monitors programs for compliance and performance according to the current agency standards or state/federal regulatory requirements
- Compile required data for federal and state reports and disseminate by working with state and local offices
- Perform research and analysis of complex child support cases for resolution or improvement to processes or procedures
- Train judiciary offices on policies and procedures to ensure compliance of the cooperative agreement and federal timeframes
- Corrects discrepancies in records, accounts, evaluate refund or credit requests and recommends adjustments in client accounts
- Provide BI-Portal report training to staff and upper management
- Prepare reports, correspondence, and statistical material on a daily basis for staff
- Answer NJKIDS child support data user’s questions; explaining system functions and providing technical assistance in the use and application of system features which support program operations
- Compile material used in presentations at meetings, conferences, and training sessions
- Monitors and review data input to analyze, identify errors or defects and develops recommendations for corrective or remedial action by supervisory personnel
- Update and maintain the NJKIDS Other Party Table to ensure accuracy of data for employers, health care providers, insurers and financial institutions
- Conduct functional NJKIDS user acceptance testing.
Child Support Specialist 1/ Implementation Lead
Courtland Consulting
07.2010 - 06.2013
- Serve as a subject matter expert on use of New Jersey’s Child Support Enforcement management system - New Jersey Kids Deserve Support (NJKIDS)
- Conduct county field visits to support workers in their day to day use of NJKIDS
- Monitor and Compile reports to be presented to upper management to help child support offices meet Federal and State compliance regulations
- Participate in Child Support Probation Enforcement Committee PWT (Probation Workgroup Team) meetings
- Reviewing Statewide Child support probation submitted helpdesk tickets and deciding to move forward or decline enhancements or changes to system
- Conduct audits of child support partner agencies (i.e., County Welfare and Family Agencies)
- Perform research and analysis of complex child support cases for resolution or improvement to processes or procedures
- Conducts compliance and performance audits on a regularly scheduled basis to state and county offices for the IRS Safeguard, Sheriff Reviews and Data Reliability Audits
- Assists with development of system use instructions/procedures for child support staff and agencies providing services to achieve an effective integration of services and avoid duplication of effort
- Identifies problem areas in delivery, administration, implementation, or integration of program activities and cooperates in a mutual effort to resolve these problems
- Corrects discrepancies in records, accounts, evaluate refund or credit requests and recommends adjustments in client accounts
- Provide one on one training to newly hired probation staff within field offices
- Collaborate with other agency staff to develop policies and procedures to meet the requirements of federal and state regulations
- Monitors programs for compliance and performance according to the current agency standards or state/federal regulatory requirements
- Compile required data for federal and state reports and disseminate by working with state and local offices
- Perform research and analysis of complex child support cases for resolution or improvement to processes or procedures
- Train judiciary offices on policies and procedures to ensure compliance of the cooperative agreement and federal timeframes
- Provide BI-Portal report training to staff and upper management
- Prepare reports, correspondence, and statistical material on a daily basis for staff
- Update and maintain NJKIDS Other Party Table to ensure accuracy of data for employers, health care providers, insurers, and financial institutions
- Conduct functional NJKIDS user acceptance testing.
Child Support Specialist 3
Careers USA
11.2008 - 10.2009
- Assisted in successful statewide Role out of New Jersey’s Child Support Enforcement Management System
- New Jersey Kids Deserve Support (NJKIDS)
- Assisted State of New Jersey end-users with both general and specific knowledge of NJKIDS application
- Trained and assisted end users to apply new child support system to work assignments
- Conducted field visits to county child support agencies providing one on one training support to end users using NJKIDS application
- Conducts compliance and performance audits on regularly scheduled basis to state and county offices for IRS Safeguard, Sheriff Reviews and Data Reliability Audits
- Assists with development of system use instructions/procedures for child support staff and agencies providing services to achieve effective integration of services and avoid duplication of effort
- Identifies problem areas in delivery, administration, implementation, or integration of program activities and cooperates in mutual effort to resolve these problems
- Provide one on one training to newly hired probation staff within field offices
- Collaborate with other agency staff to develop policies and procedures to meet requirements of federal and state regulations
- Monitors programs for compliance and performance according to current agency standards or state/federal regulatory requirements
- Compile required data for federal and state reports and disseminate by working with state and local offices
- Perform research and analysis of complex child support cases for resolution or improvement to processes or procedures
- Train judiciary offices on policies and procedures to ensure compliance of cooperative agreement and federal timeframes
- Provide BI-Portal report training to staff and upper management
- Prepare reports, correspondence, and statistical material on daily basis for staff
- Wrote correspondence for state and county agencies regarding procedures and system functionality as it applies to child support state employees’ daily job tasks
- Created and updated Help Desk spreadsheet daily and provided end users with report on functionality issues after trouble shooting if it was user or application error
- Facilitated and participated in county partnership meetings to discuss development of policy, procedures and standards
- Developed, managed and maintained professional relationship with respect to implementation target dates of transitioning into NJKiDS, New Jersey’s new automated child support system
- Prepared Pre-Implementation Readiness Assessment and Post-Implementation Review Report
- Supported acting CFO/Financial Controller and entire finance department with preparing correspondence
- Compiled and prepared data needed for presentation for financial budget meetings
- Coordinated business meetings, teleconferences, and travel for Senior Management
- Tracked and adjusted employee attendance and vacation time
- Maintained and updated used departmental files of financial approval and reports
- Prepared and verified travel expense reports of staff before submitting for reimbursement to Finance for Payment
- Prepared Presentation Slides for Financial Meeting.
Education
Specialized Office Skills Certification -
Middlesex County College
Edison, NJ05.1994
Skills
- Spreadsheet Creation
- Report Preparation
- Negotiation
- Confidentiality and Data Protection
- Office Management
- Office Administration
- Attention to Detail
- Multitasking and Time Management
- Customer relations and communications
- Administrative Support
- Spreadsheet development
- Report Development
- Report Analysis
- Proficient in Microsoft Office Suite
References
Reference(s) available upon request
Timeline
Administrative Specialist III
State of New Jersey
05.2018 - 06.2024
Child Support Specialist 1
Biogensys
05.2017 - 05.2018
Child Support Specialist 1
State of New Jersey
06.2013 - 05.2017
Child Support Specialist 1/ Implementation Lead
Courtland Consulting
07.2010 - 06.2013
Child Support Specialist 3
Careers USA
11.2008 - 10.2009
Specialized Office Skills Certification -
Middlesex County College
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