Ecem Memis
Summary
Global Warranty Project Manager with a proven track record of transforming customer challenges into impactful solutions. Expertise in quality systems and project management enhances product reliability, resolves warranty cases, and elevates customer satisfaction across diverse global markets. Demonstrates flexibility and adaptability, effectively applying competencies across various industries while maintaining a commitment to professional growth in the financial aspects of project management, ensuring the delivery of both technical excellence and business value.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Global Warranty Manager
TPI Composites, Inc.
08.2025 - Current
- Led warranty claim investigations to ensure compliance with company policies and industry standards.
- Developed and implemented process improvements that enhanced customer satisfaction and reduced claim resolution times.
- Trained and mentored team members on warranty management best practices and software tools.
- Collaborated cross-functionally with engineering, quality assurance, and customer service teams to resolve complex issues.
- Established key performance indicators for warranty processing, ensuring alignment with business objectives.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
Global Customer Warranty Leader
TPI Composites, Inc.
10.2024 - 09.2025
- Analyzed workflow processes, identifying opportunities for continuous improvement.
- Coordinated project timelines and deliverables, maintaining alignment with organizational goals.
- Established performance metrics to track progress and drive accountability across teams.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Frequently inspected production area to verify corrective and preventive actions
- Run improvement projects in coordination with IT
Senior Customer Quality Engineer
TPI Composites, Inc.
02.2021 - 11.2024
- Being the primary technical interface between the company and its customers regarding product quality and performance.
- Ensuring products meet customer specifications, addressing concerns, and driving continuous improvement to enhance customer satisfaction.
- Leading efforts to resolve quality issues, reduce complaints, and contribute to the overall effectiveness of the quality management system
- Leading root cause analysis
- Coordinating customer APQP4Wind, VDA Audits and resolving audit findings
Customer Quality Lead
PilenPak Packaging Inc.
10.2018 - 02.2021
- Customer relation management in technical manner including customer complaints by leading a team with engineer and supervisors. To manage actions to decrease customer complaints and designing improvement in department to provide both inner and outer customer satisfaction.
Integrated Management Systems' Specialist
11.2014 - 10.2018
- Management of ISO 9001:2015, ISO 14001:2015, ISO 45001. Also, 5S Workplace organization project leader. ISO 27001 project leader. Implementation of ISO Standards and BRC-IoP, AIB to company and monitoring applications, making internal and supplier audits. Lead customer and certification body audits. Corrective action organization and management of NCs. Management of refreshment trainings. Process based management with KPI monitoring.
Occupational Health and Safety Specialist
Atılım Environmental Regulation Consultancy
02.2013 - 11.2014
- Developed and implemented health and safety policies to ensure compliance with regulations.
- Conducted regular risk assessments to identify potential hazards and recommend corrective actions.
- Delivered training sessions on safety protocols and best practices for staff and management.
- Monitored workplace conditions to ensure adherence to safety standards and procedures.
- Analyzed incident reports to identify trends and develop strategies for prevention.
- Collaborated with cross-functional teams to promote a culture of safety across the organization.
- Led investigations into workplace accidents, providing insights for process improvements.
Planning Engineer
Mayr-Melnhof Packaging International GmbH
11.2011 - 06.2012
- Developed and implemented production schedules to optimize resource allocation and minimize downtime.
- Analyzed inventory levels to ensure timely availability of materials for production processes.
- Collaborated with cross-functional teams to improve workflow efficiency and streamline operations.
- Utilized ERP systems to monitor production metrics and adjust plans accordingly for maximum efficiency.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
Education
Master of Business Administration - MBA - MBA
Ege University
Izmir, Turkiye07.2025
Master of Science - Chemical Engineering
Ege University
Izmir, Turkiye01.2011
Master of Science - Fen
Gazi Anatolian High School
Ankara, Turkiye01.2005
Skills
- Core Project Management & Leadership
- Customer-centric approach
- Effective communication
- Escalation handling
- Warranty claims processing
- Teamwork and collaboration
- Time management
Websites
Accomplishments
- Achieved %20 reduction of man hour in reporting by introducing an application by powerapp for Customer Claim Project software tasks.
Certification
- AIB International certification
- APQP4Wind
- BRC-IOP 5
- Life Coaching
- Introduction to Composite Manufacturing (2018)
Languages
French
Elementary
Turkish (Native or Bilingual)
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Global Warranty Manager
TPI Composites, Inc.
08.2025 - Current
Global Customer Warranty Leader
TPI Composites, Inc.
10.2024 - 09.2025
Senior Customer Quality Engineer
TPI Composites, Inc.
02.2021 - 11.2024
Customer Quality Lead
PilenPak Packaging Inc.
10.2018 - 02.2021
Integrated Management Systems' Specialist
11.2014 - 10.2018
Occupational Health and Safety Specialist
Atılım Environmental Regulation Consultancy
02.2013 - 11.2014
Planning Engineer
Mayr-Melnhof Packaging International GmbH
11.2011 - 06.2012
Master of Business Administration - MBA - MBA
Ege University
Master of Science - Chemical Engineering
Ege University
Master of Science - Fen
Gazi Anatolian High School
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