Eché Fersner
Baltimore,MD
Summary
I excel in high-pressure, deadline-driven environments, solving complex problems and fostering teamwork to build meaningful connections with diverse customers and colleagues. I’m a tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. I’ve developed key sales and communication skills in fast-paced, customer-interfacing environment, looking to transition into new field. I also demonstrate strong abilities in persuasion and relationship-building, coupled with effective problem-solving skills. Excited to bring these transferrable skills to new and dynamic role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cook 3
Gordon Ramsay Steak
Baltimore, MD
07.2025 - Current
- Trained new team members on cooking techniques, equipment operation, and kitchen protocols.
- Streamlined food preparation processes, enhancing efficiency and minimizing waste in high-volume settings.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Leading broil station operations, overseeing the preparation and quality of all steak dishes served to customers. Coordinated with team members across sauté, fry, garde-manger, dessert, and prep stations to maintain seamless kitchen workflow.
Door-to-Door Sales Representative
MLM Home Improvements
11.2024 - 06.2025
- Engage directly with homeowners to generate leads and set up roof inspection appointments.
- Average 3 appointments per day, 6 days a week, demonstrating strong prospecting and conversion skills.
- Utilize persuasive communication and active listening to build trust and encourage homeowner participation.
- Further Development of resilience and adaptability while handling objections in face-to-face sales interactions.
- Generated leads through door-to-door engagement, increasing customer base for home improvement services.
- Educated clients on product offerings, addressing queries and concerns to ensure informed purchasing decisions.
Customer Service Jewelry Inspector
Smyth Jewelers
Timonium, MD
05.2024 - 10.2024
- Identified quality issues in jewelry items and implemented effective solutions to enhance product reliability.
- Identified issues with precision and delivered customized solutions to maintain exceptional quality standards.
- Fostered team collaboration and maintained proactive customer communication to deliver a seamless shopping experience.
- Collaborated with design team to identify potential defects and improve product durability.
- Utilized advanced inspection tools, including microscopes and gem testers, for precise evaluations.
Security Sales Representative
ADT
Philadelphia, PA
02.2023 - 05.2024
- Facilitated incoming call handling to ensure customer safety and security, prioritizing high-quality service delivery.
- Achieved and exceeded monthly sales goals by 20% to enhance overall team performance in a high-pressure call center setting.
- Engaged in daily activities within a business casual setting, promoting comfort and productivity among colleagues.
- Coordinated and motivated my teams during sales challenges to achieve competitive objectives and maximize results.
Warehouse Associate
UPS
01.2021 - 01.2024
- Efficiently sorted, loaded, and unloaded packages to ensure timely processing and accurate distribution.
- Verified package counts, resolved discrepancies, and maintained a safe, organized workspace.
- Operated material handling equipment, including forklifts and pallet jacks, and assisted with inventory control.
- Trained 10+ new associates on best practices for package handling, improving team efficiency by 15%.
Account Manager
Rocksteady Promotions
Philadelphia, PA
02.2022 - 01.2023
- Recognized for outstanding performance and leadership, resulting in promotion to account manager within one month.
- Supervised a team of 8 employees, implementing strategies to optimize productivity and cultivate a supportive workplace culture.
- Developed problem-solving skills and the ability to think on my feet, contributing to a 25% increase in team growth and success.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Mentored junior account managers, fostering professional development and enhancing team performance.
Line Cook
Fitler Club
Philadelphia, PA
07.2021 - 03.2022
- Specialized in pizza preparation as a Cook Level 2, while also working at Garma and Sauté stations.
- Ensured timely food preparation, minimized customer complaints, and catered events and banquets.
Supervisor
Hook and Reel
Philadelphia, PA
07.2020 - 07.2021
- Managed front-of-house activities to ensure seamless operations and enhance customer satisfaction.
- Built rapport with customers and resolved issues to create positive dining experiences.
- Trained and mentored staff on product preparation and customer service protocols.
- Monitored team performance, providing feedback to drive continuous improvement.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Line Cook
South Jazz Kitchen
Philadelphia, PA
04.2019 - 06.2021
- Prepared food with precision and attention to detail in a fast-paced environment.
- Collaborated with kitchen staff to deliver exceptional dining experiences.
Line Cook
Lavi Byob
Philadelphia, PA
08.2018 - 03.2019
- Executed dishes according to high standards, maintaining a clean and organized work area.
- Communicated effectively with team members and guests to create memorable dining experiences.
Education
High School - Broadcast Journalism, Culinary, Business Management
Cheltenham High School
Philadelphia, PA01.2020
Skills
- Sales & Customer Engagement:
- Door-to-door sales & lead generation
- Appointment setting & conversion
- Persuasive communication & objection handling
- Customer relationship management
- Negotiation & closing strategies
- Marketing & Outreach:
- Cold outreach & prospecting
- Face-to-face marketing & brand representation
- Promotional & engagement strategies
- Interpersonal & Communication Skills:
- Active listening & rapport building
- Conflict resolution & adaptability
- Public speaking & storytelling for sales
- Business & Strategy:
- Time management & goal setting
- Performance tracking & data analysis
- Strategic problem-solving & teamwork
- General & Technical Skills:
- CRM & sales tracking software (basic proficiency)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Scheduling & organization
- Basic knowledge of roofing/home improvement
- Culinary Expertise:
- Recipe development & meal planning
- Cooking techniques (grilling, sautéing, baking, etc)
- Food safety & sanitation
- Persuasion techniques
- Goal oriented
- Building rapport
- Objection handling
- Closing deals
- Cold calling
- Sales strategies
Certification
Accident and health insurance license
Timeline
Cook 3
Gordon Ramsay Steak
07.2025 - Current
Door-to-Door Sales Representative
MLM Home Improvements
11.2024 - 06.2025
Customer Service Jewelry Inspector
Smyth Jewelers
05.2024 - 10.2024
Security Sales Representative
ADT
02.2023 - 05.2024
Account Manager
Rocksteady Promotions
02.2022 - 01.2023
Line Cook
Fitler Club
07.2021 - 03.2022
Warehouse Associate
UPS
01.2021 - 01.2024
Supervisor
Hook and Reel
07.2020 - 07.2021
Line Cook
South Jazz Kitchen
04.2019 - 06.2021
Line Cook
Lavi Byob
08.2018 - 03.2019
High School - Broadcast Journalism, Culinary, Business Management
Cheltenham High School