Echo mesa
Central Point,OR
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
01.2023 - Current
- Delivered 20-40 orders per shift with a 95% + on-time rate
- Communicate with customers to resolve delivery issues and ensure satisfaction.
- Manage fast-paced routing, multitasking, and cash handling
- Maintained a 4.8 + customer rating
- Managed multiple deliveries simultaneously while adhering to traffic regulations.
- Delivered packages to customer doorsteps and business offices.
Server
Applebees
11.2021 - 09.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to maintain service flow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu offerings, procedures, and customer interaction techniques.
- POS system knowledge
- Cross trained in multiple areas to support team needs, increase efficiency, and maintain smooth daily operations
Drive-Thru Cashier
Taco Bell
07.2014 - 08.2016
- Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
- Maintained cleanliness and organization of drive-thru area to enhance customer experience.
- Trained new cashiers on point-of-sale systems and operational procedures to improve team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and satisfaction.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Drive-Thru Cashier
Jack in the Box
01.2011 - 09.2012
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
GED -
North Medford Highschool
Medford, ORSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Strong work ethic
- Guest engagement
- Safe food handling
Certification
OLCC Liquor permit
Food Handler card
Timeline
Delivery Driver
DoorDash
01.2023 - Current
Server
Applebees
11.2021 - 09.2025
Drive-Thru Cashier
Taco Bell
07.2014 - 08.2016
Drive-Thru Cashier
Jack in the Box
01.2011 - 09.2012
GED -
North Medford Highschool