Echo Purcell
Aurora
Summary
Dedicated wait staff member with strong multitasking skills and a focus on exceptional customer service. Experienced in fostering relationships with guests and ensuring order accuracy in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Fazoli's
1012 S Abilene St Auraora Co 80012
11.2024 - Current
- Provided exceptional customer service to enhance dining experience for guests.
- Managed multiple tables efficiently during peak hours, ensuring timely food delivery.
- Collaborated with kitchen staff to maintain high-quality standards and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health regulations consistently.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
CSR
Dominos Pizza Inc.
18630 Green Valley Ranch Blvd Denver Co 80249
09.2021 - 10.2023
- Assisted customers with order placements and inquiries, ensuring positive experiences and satisfaction.
- Processed payments accurately using POS systems, streamlining transaction times.
- Collaborated with team members to maintain inventory levels, supporting operational efficiency.
- Educated customers on menu offerings, upselling products effectively to boost sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new staff on customer service protocols and operational procedures for consistency in service delivery.
Education
High School Diploma -
Pikes Peak Online School
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Order management
- Order accuracy
- Menu memorization
- Food safety
- Meal recommendations
- Food allergy awareness
- Cash handling
Timeline
Wait Staff Member
Fazoli's
11.2024 - Current
CSR
Dominos Pizza Inc.
09.2021 - 10.2023
High School Diploma -
Pikes Peak Online School