Echo Stewart
Orlando
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Bento Cafe
Orlando, FL
11.2017 - Current
- Managing day to day operations and staff. Counting registers and making deposits.
- Responsible for hiring and training staff. Managing inventory and ordering. Schedule building
Deli Clerk
Publix
Orlando, FL
09.2016 - 12.2017
- Prepared and packaged delicatessen meats and cheeses. Handling customer inquiries and orders.
- Maintained a clean and safe environment for food handling. Preparation of platters for special events.
- Preparing hot food and ready to eat food. Assisted management in training of new hires.
Customer Service Representative
Dakota Performance Solutions
Sioux Falls, SD
09.2015 - 07.2016
- Handling inbound customer service inquiries: efficiently processing high volumes of calls.
- Meets and exceeds set goals. Processed applications for loan requests. Reviewed validity of customer's documents.
- Maintained quality scores in the 91st percentile. Troubleshoot and answer customer inquiries in an accurate and timely manner.
- Gave appropriate and accurate and appropriate fashion. Resolved customer complaints. Trained new agents.
Shift Supervisor
Caribou Coffee
Sioux Falls, SD
03.2015 - 01.2016
- Manage day to day shift operation: Set goals for sales and training for the day, assist team members in reaching set goals, responsible for cash handling and drawer operation.
- Placed warehouse orders. Assigned to mentor new hires and train in workflow procedures, drink preparation, beans and roasts, and sanitation.
- Coffee preparation: Utilize knowledge of coffee drink combinations to prepare highly-specific coffee drinks; stock work stations; maintain sanitary and tidy work area.
Crew member
Culver's
Sioux Falls, SD
05.2013 - 03.2015
- Cashiering: Enter orders into computerized cash register; handle cash and make change; process credit cards; take orders over the drive-thru system.
- Custard Preparation: Maintain proper sanitary and portion procedures to prepare desserts. Training new hires.
Team Member
Once Upon a Child
Sioux Falls, SD
04.2012 - 04.2013
- Cashiering: Courteously greeting customers; Ringing up orders on a cash register; handle cash and make change; process credit cards.
- Assist with store stocking, tagging and opening and closing procedures.
Education
Bachelor's degree - Health Services Administration
University of Central Florida
Orlando, FL01-2027
Associate in Arts (AA) - General Studies
Valencia College
Orlando, FL05-2022
High School Diploma -
Lincoln High School
Sioux Falls, SD05-2015
Skills
- Communication Skills
- Microsoft Office
- Productivity software
- Team management
- Food Handling
- Inventory Control
- Restaurant Management
- Cash Handling
- Leadership
- Cost control
- Store operations oversight
- Operational budgeting
Certification
- Management Food Handler Certification, ServSafe
Timeline
Store Manager
Bento Cafe
11.2017 - Current
Deli Clerk
Publix
09.2016 - 12.2017
Customer Service Representative
Dakota Performance Solutions
09.2015 - 07.2016
Shift Supervisor
Caribou Coffee
03.2015 - 01.2016
Crew member
Culver's
05.2013 - 03.2015
Team Member
Once Upon a Child
04.2012 - 04.2013
Bachelor's degree - Health Services Administration
University of Central Florida
Associate in Arts (AA) - General Studies
Valencia College
High School Diploma -
Lincoln High School