Echo Stewart
Orlando
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Bento Cafe
2017.11 - Current
- Managing day to day operations and staff. Counting registers and making deposits.
- Responsible for hiring and training staff. Managing inventory and ordering. Schedule building
Deli Clerk
Publix
2016.09 - 2017.12
- Prepared and packaged delicatessen meats and cheeses. Handling customer inquiries and orders.
- Maintained a clean and safe environment for food handling. Preparation of platters for special events.
- Preparing hot food and ready to eat food. Assisted management in training of new hires.
Customer Service Representative
Dakota Performance Solutions
2015.09 - 2016.07
- Handling inbound customer service inquiries: efficiently processing high volumes of calls.
- Meets and exceeds set goals. Processed applications for loan requests. Reviewed validity of customer's documents.
- Maintained quality scores in the 91st percentile. Troubleshoot and answer customer inquiries in an accurate and timely manner.
- Gave appropriate and accurate and appropriate fashion. Resolved customer complaints. Trained new agents.
Shift Supervisor
Caribou Coffee
2015.03 - 2016.01
- Manage day to day shift operation: Set goals for sales and training for the day, assist team members in reaching set goals, responsible for cash handling and drawer operation.
- Placed warehouse orders. Assigned to mentor new hires and train in workflow procedures, drink preparation, beans and roasts, and sanitation.
- Coffee preparation: Utilize knowledge of coffee drink combinations to prepare highly-specific coffee drinks; stock work stations; maintain sanitary and tidy work area.
Crew member
Culver's
2013.05 - 2015.03
- Cashiering: Enter orders into computerized cash register; handle cash and make change; process credit cards; take orders over the drive-thru system.
- Custard Preparation: Maintain proper sanitary and portion procedures to prepare desserts. Training new hires.
Team Member
Once Upon a Child
2012.04 - 2013.04
- Cashiering: Courteously greeting customers; Ringing up orders on a cash register; handle cash and make change; process credit cards.
- Assist with store stocking, tagging and opening and closing procedures.
Education
Bachelor's degree - Health Services Administration
University of Central Florida
Orlando, FL2027-01
Associate in Arts (AA) - General Studies
Valencia College
Orlando, FL2022-05
High School Diploma -
Lincoln High School
Sioux Falls, SD2015-05
Skills
- Communication Skills
- Microsoft Office
- Productivity software
- Team management
- Food Handling
- Inventory Control
- Restaurant Management
- Cash Handling
- Leadership
- Cost control
- Store operations oversight
- Operational budgeting
Certification
- Management Food Handler Certification, ServSafe
Timeline
Store Manager
Bento Cafe
2017.11 - Current
Deli Clerk
Publix
2016.09 - 2017.12
Customer Service Representative
Dakota Performance Solutions
2015.09 - 2016.07
Shift Supervisor
Caribou Coffee
2015.03 - 2016.01
Crew member
Culver's
2013.05 - 2015.03
Team Member
Once Upon a Child
2012.04 - 2013.04
Bachelor's degree - Health Services Administration
University of Central Florida
Associate in Arts (AA) - General Studies
Valencia College
High School Diploma -
Lincoln High School