Edgardo Pastrana Colón
Kissimmee,FL
Summary
Versatile leader with a proven track record at Invicta Stores, adept in driving significant sales growth and fostering unparalleled customer service. Skilled in training and mentoring, fluent in three languages, and excels in conflict resolution. Demonstrates exceptional time management and adaptability, ensuring operational excellence and team development.
Overview
9
9
years of professional experience
Work History
Lead Assistant Store Manager
Invicta Stores
06.2019 - Current
- Responsible for fostering an excellent customer service environment, upholding the company values and policies.
- Training seasoned and new talent for the brand on how to follow the mission, vision and culture of the company.
- Responsible for sales numbers, the different metrics or KPI's, crafting business plan driving future results.
- Inventory management and accounting, transferring merchandise in and out of the business as instructed or needed by the brand.
- Improving customer relations at a store to company level. Making sure that customers feel appreciated by the brand and stay in touch via clienteling also keeping them involved in company events and engaged with corporate employees in the field.
Sales Manager
Luxottica - Sunglass Hut
10.2015 - 06.2019
- In charge of keeping a Fun and creative atmosphere for the clients while making a more curated approach to each customer.
- Training other peers on the KPI's and culture of the brand.
- Inventory management, merchandising and or store set ups.
- LP expert, responsible for teaching and reading different scenarios to shorten the shrink in the different locations.
Sales Associate
Michael Kors
09.2016 - 02.2019
- Sales expert, driving results and great customer relations while keeping the customers engaged with the different and new product through clienteling and a "Jet set" approach.
- Visuals, Having to hold up with the highest of standards at a flagship locations while keeping up with the changing stations and seasons.
- Stock, keeping the backroom organized and in good standings.
Education
No Degree - Sports Science
Pontifical Catholic University of Puerto Rico
Ponce, PRHigh School Diploma -
Carmen Belén Veiga
Juana Diaz, PR05-2012
Skills
- Training and mentoring
- Verbal and written communication
- Staff development
- Fast learner
- Fluent in Spanish, English and Portuguese
- Time management
- Decision-making
- Flexibility and adaptability
- Client interaction
- Conflict resolution
Timeline
Lead Assistant Store Manager
Invicta Stores
06.2019 - Current
Sales Associate
Michael Kors
09.2016 - 02.2019
Sales Manager
Luxottica - Sunglass Hut
10.2015 - 06.2019
No Degree - Sports Science
Pontifical Catholic University of Puerto Rico
High School Diploma -
Carmen Belén Veiga
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